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The Training Representative (Learning and Development Specialist) at Duke Health's Patient Revenue Management Organization (PRMO) plays a crucial role in facilitating live, virtual soft skills training for new hires. This position focuses on enhancing the onboarding experience through effective instructional design and delivery of training programs, ensuring that team members are well-equipped to support the revenue cycle operations of Duke Health. The role requires collaboration with internal stakeholders to develop custom learning content and maintain accurate learning records, all while embracing innovative educational methods and technologies.