Training Specialist - Hotel Administration

SAN MANUEL INDIAN BINGO & CASINO - Highland, CA

Full-time

Highland, CA

Executive, Legislative, and Other General Government Support

About the position

Under the direction of the Hotel Training Supervisor, the Hotel Administration Training Specialist is responsible for the administration, coordination, and execution of training. The Training Specialist conducts new hire hands-on training for front line team members as well as other assigned trainings for all levels of team members. This position ensures existing team members are up to date on guidelines, policies, procedures, Standard Operating Guidelines, work methods, and new product training. The Training Specialist also trains all aspects of health and safety compliance, as well as high level customer service to maintain Best-in-Class service and facility for all guests.

Responsibilities

• Develops, coordinates, and conducts effective training programs to maintain or improve team member job skills using appropriate industry best practices for content delivery.
• Facilitates learning via classes, workshops, hands-on-coaching, and mentoring.
• Develops and delivers a best practice process for administering training including training room scheduling, facilities set-up and catering, manage and administer all materials for training classes, communications - invitations, pre-work, reminders, follow-up, class attendance processing, completion status and evaluations.
• Conducts on-the-job and classroom training on enterprise, departmental, functional, and job-specific policies/procedures.
• Maintains and updates individual and department training records and files.
• Tracks metrics regarding attendance, satisfaction, effectiveness, and use of training.
• Develops alternate training methods if expected improvements are not met.
• Identifies and evaluates external sources of training materials and courses.
• Stays current on all existing and new chemicals and their application techniques including SDS (Safety Data Sheets), new work techniques, department equipment and their recommended uses.
• Assists with new hire orientation for all new team members.
• Assists in the review and update of training manuals.
• Maintains ongoing development of general training instructions, checklists, and visual aids.
• Makes recommendations for improvements and/or changes to training materials, courses, etc.
• Helps ensure policy and procedure compliance with continuous training and refresher training of all team members.
• Follows-up with new team members regularly.
• Attends meetings and seminars to obtain information useful for training.
• Performs other duties as assigned to support efficient operation of the department.

Requirements

• High School Diploma or GED required.
• Minimum two (2) years of training experience required.
• Intermediate proficiency in Microsoft Office required (Word, Outlook, Access, Excel, and PowerPoint).
• Ability to learn new systems, software, and applications.
• Must be able to clearly communicate both verbally and in writing.
• Must possess excellent coaching and mentoring skills.
• Must be self-motivated, results oriented, friendly, and confident.
• Experience in training and developing employees to assist them in achieving full competency in the shortest amount of time.
• Experience in dealing with the public in an effective, courteous, and professional manner.
• Ability to perform efficiently in a fast-paced, high demand environment.

Nice-to-haves

• Associate's Degree in a related field preferred.
• Casino or Hospitality environment highly preferred.
• CPLP or other industry-recognized certification preferred.

Benefits

• Reasonable accommodations in compliance with applicable law.
• Opportunities for growth and well-being of employees.