Training Specialist

Department of Veterans Affairs • Loma Linda, CA

359d • $71,244 - $112,053

About The Position

The Training Specialist works within the Training Section of the Health Administration Service (HAS) at the VALLHCS, and is responsible for the training programs for administrative staff with scheduling capabilities on areas of Scheduling Appointments, Consults, Soft Skills, MSA Academy, Customer Service, VA Scheduling Software, Return to Clinic Orders (RTC), etc. All training and auditing related to Scheduling Directives and Consult Directives.

Requirements

• Must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• May be required to serve a probationary period.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP).

Nice To Haves

• Experience in teaching or instructing in an adult education program, secondary school, college, military installation, or industrial establishment.
• Supervising or administering a training program.
• Development or review of training/course materials, aids, devices, etc., and evaluation of training results.

Responsibilities

• Participates in all phases of training; development planning, implementation, teaching, evaluating and one on one training.
• Develop learning and instructional techniques; analyze, implement, evaluate and modify learning programs.
• Provide instruction on scheduling packages, eligibility and enrollment, means testing, customer service, service line initiatives, policies and directives.
• Audits scheduling for national monthly reports.
• Develop training curriculum to support operations of the Medical Center.
• Provides training to supervisors on developing SOPs, goals, etc.
• Reviews training competency responses in the all employee survey and works with HAS management and other HCS supervisors to address issues.
• Investigate and analyze adverse quality trends or conditions, and initiates corrective action.
• Assist managers and staff with answering questions about technical problems relating to scheduling packages, and works collaboratively in developing solutions.
• Identify areas needing specific training needs and developing modifying training to address local needs.
• Attend various committees and speak as the subject matter expert on scheduling processes.
• Trains on Ward Administration, admissions, special programs, ROI, ICB, and decedent affairs process.
• Performs other related duties as assigned.

Benefits

• Comprehensive benefits package as a federal employee.
• Access to a range of benefits designed to make your federal career rewarding.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administration of Human Resource Programs
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees