Transactions Specialist IV / Operations Team Lead / 2nd shift

JPMorgan Chase - Lewisville, TX

Full-time

Lewisville, TX

Credit Intermediation and Related Activities

About the position

As a Transactions Specialist IV in Receivables Operations, you will play a crucial role in managing innovative service solutions to meet global client needs. This position focuses on developing technology-driven customer experiences while ensuring operational efficiency in a production-based environment. You will also be responsible for coaching and evaluating front-line associates, contributing to their professional growth and enhancing overall service delivery.

Responsibilities

• Ensure workload is completed as outlined in departmental procedures and policies
• Understand portfolio and tools used to support client processing requirements
• Provide training to new and existing employees
• Interface with other operations departments to research and resolve inquiries
• Make routine decisions and determine proper courses of action within the limits of standard policies and procedures
• Participate in evaluations, coaching, and counseling sessions of front line associates
• Participate on projects aimed at enhancing the customer experience as identified through escalation matters

Requirements

• Remittance Processing experience with proven ability to effectively lead a team
• Ability to analyze and comprehend client's standard operating procedures and instructions
• Production environment focus around meeting deadlines and quotas
• Keen sense of quality control and practices
• Proven ability to lead in a production/operations environment
• Strong written and verbal communication skills
• Functional experience with MS Office, including Word, Excel, Access, and PowerPoint

Benefits

• Shift Differential: 10%
• Potential for career growth
• Training and development opportunities