Transit Customer Advocate

$31,200 - $31,200/Yr

Chatham Area Transit - Savannah, GA

Full-time - Entry Level

Savannah, GA

Transit and Ground Passenger Transportation

About the position

The Transit Customer Advocate serves as a frontline representative for Chatham Area Transit Authority (CAT), providing exceptional customer service to both internal and external customers. This role involves handling inquiries, comments, complaints, and questions, ensuring a positive experience for every guest. The position requires effective communication, problem-solving skills, and the ability to manage a high volume of calls while maintaining professionalism and courtesy.

Responsibilities

• Provide a positive customer experience during every interaction.
• Handle a steady volume of inquiries, comments, and complaints from customers.
• Communicate clearly and respectfully over the phone.
• Make accurate appointments for customers' transportation needs.
• Manage sensitive and confidential situations with discretion.
• Assist with multiple tasks and work well under pressure.
• Work independently and as part of a team, demonstrating flexibility in work schedules.

Requirements

• High school diploma or GED required.
• Two years of customer service or call center experience required.
• Basic computer skills and experience with Microsoft Office Suite required.
• Excellent written and verbal communication skills in English; bilingual in Spanish preferred.
• Ability to handle sensitive situations and maintain confidentiality.
• Strong analytical and problem-solving skills.

Nice-to-haves

• Public transportation experience preferred.
• College coursework in a related field preferred.

Benefits

• Paid training
• Wellness program
• Disability insurance
• Health insurance
• Dental insurance
• Paid time off
• On-the-job training
• Vision insurance