Transit Customer Service Specialist

$33,274 - $40,169/Yr

City Of High Point - High Point, NC

Full-time - Entry Level

High Point, NC

Executive, Legislative, and Other General Government Support

About the position

The Transit Customer Service Specialist is responsible for providing essential clerical support and customer service at the transit terminal. This role involves assisting passengers, managing ticket sales, and ensuring the smooth operation of transit services under the supervision of the Transit Supervisor.

Responsibilities

• Provides information and assistance to passengers boarding buses at the transit terminal.
• Sells tickets; receives, records, and accounts for funds and makes change.
• Distributes schedules and route information, and provides directions to the public.
• Cleans and maintains terminal facilities.
• Assists transit operators with schedules and directions.
• Monitors buses in and out of the transit terminal.
• Provides security for passengers in the transit terminal areas.
• Acts as receptionist and performs clerical tasks.
• Answers in-coming telephone calls, provides information, receives, records, and routes complaints to appropriate personnel.
• Operates two-way radio to communicate messages to Transit Operators, Supervisors, and other transit personnel.
• Maintains 'lost and found' service.
• Performs related duties and responsibilities as assigned.
• Ensures that all work is performed in accordance with OSHA and City Safety Standards and Policies.

Requirements

• Entry-level position requiring basic clerical skills and customer service experience.