Transit Dispatcher

$32,318 - $32,318/Yr

Macon County, Nc - Franklin, NC

Full-time

Franklin, NC

About the position

The Transit Dispatcher is responsible for scheduling and dispatching Transit Operators, developing and monitoring transit routes, and performing basic office duties. This role involves overseeing the efficient operation of transit services, coordinating with various stakeholders, and ensuring compliance with established policies and procedures. The position requires effective communication and organizational skills to manage daily operations and respond to passenger needs.

Responsibilities

• Oversees and provides scheduling and dispatching of vehicles and transit operators.
• Develops daily routes and Transit Operator manifests using automated software.
• Plans and projects routes based on passenger needs; monitors routes for efficiency.
• Coordinates route changes and Transit Operator schedules with the Transit Operations Supervisor.
• Answers multi-line telephone; provides information regarding available transit services.
• Receives inquiries, complaints, and service requests and resolves them according to established policies.
• Works with contracting agency representatives to schedule transportation for agency clients.
• Coordinates passenger pick-up and drop-off times within allowed timeframes.
• Notifies Transit Operators of changes and cancellations using automated software, two-way radios, and/or cell phones.
• Maintains complex and detailed files and records; verifies records for accuracy and completeness.
• Serves as back-up staff to the Administrative Assistant as needed.
• Receives and verifies passenger fares collected by Transit Operators on a daily basis.
• May be required to operate a transit vehicle on an assigned route and schedule.
• Acts as a receptionist; greets visitors and assists the public with standardized records or documents.
• Evaluates and determines eligible transit services for callers/visitors; registers new passengers.
• Receives and processes incoming and outgoing mail and faxes; mails brochures and information to new passengers.
• Operates a variety of standard office equipment; assists staff with copying, collating, etc.

Requirements

• High school diploma or GED.
• Moderate experience in transit operations or equivalent combination of education and experience.
• Thorough knowledge of the geography of the County and the location of streets and important buildings.
• Ability to enunciate clearly and distinctly.
• Ability to exercise good judgment in evaluating situations and making decisions.
• Ability to understand and follow moderately complex oral and written instructions.
• Ability to keep simple records and prepare reports.
• Ability to establish and maintain effective working relationships with associates and the general public.

Benefits

• Starting salary of $32,318.00
• Moderate supervision from the Assistant Transit Director and Transit Operations Supervisor
• Opportunity for reasonable accommodations for individuals with disabilities