Transition Project Manager - Charlotte

$62,500 - $73,500/Yr

Paycom Online - Charlotte, NC

Full-time - Entry Level

Charlotte, NC

About the position

The Transition Project Manager at Paycom is responsible for leading the implementation of Paycom solutions for clients, ensuring 100% usage and adoption. This role involves collaboration with various internal and external stakeholders, managing project timelines, and providing technical support to clients. The position requires effective communication, project management skills, and the ability to drive client satisfaction through successful implementation and training.

Responsibilities

• Define a detailed implementation plan for all clients aiming for 100% employee usage.
• Successfully implement newly released tools with all clients.
• Hold clients accountable to deadlines and drive projects to timely completion while achieving metrics and customer satisfaction.
• Organize time effectively and utilize self-management habits to increase productivity.
• Manage and allocate resources to ensure efficient completion of work on or before deadlines.
• Process standard to complex payrolls under limited supervision and coordinate payroll processing timelines with clients.
• Hold internal and external partners accountable to project objectives and timelines.
• Provide technical and functional support to internal and external parties with a Paycom Project Plan to collect outstanding data for clients.
• Work with clients to map their current processes, understand pain points, and identify areas for improvement.
• Coordinate with clients to collect setup documentation of all applicable HCM tools.
• Ensure all open implementation tasks are completed and client acceptance meetings are successfully conducted.
• Consistently meet internal deadlines for reports and trainings.
• Lead the internal implementation team in creating and executing employee usage strategies.
• Diagnose, research, and resolve customer concerns and requests.
• Make independent decisions on problem resolution consistent with Paycom policies.
• Submit sensitive data through appropriate Paycom platforms in accordance with security standards.
• Proactively anticipate client needs and assess risk.
• Keep management informed of significant client problems.
• Record setup and trainings for all HCM tools per client using the Paycom Project Plan.
• Promote the use of Paycom HCM tools through training on-site or via web meeting.
• Ensure all trainings have client acceptance and meet Paycom standards.
• Drive the company vision through the utilization of Paycom software.
• Adapt to internal process changes and stay updated on product developments.
• Complete Paycom software training to advise clients on best practices for platform optimization.
• Monitor all communication channels and provide prompt responses.
• Answer standard to complex questions under limited supervision.
• Communicate the importance of data validation and first payroll preparation requirements to clients.
• Ensure documentation of client processes and account notes are logged timely within Paycom Client Intelligence (PCI).
• Maintain proper meeting etiquette and communicate effectively with clients and colleagues.
• Attend and lead meetings as required.

Requirements

• Bachelor's degree
• At least 1 year of applicable experience in a customer-facing role.

Nice-to-haves

• Certifications such as Six Sigma (White Belt, Green Belt), CAPM, CSM, PMP, MBA or comparable program
• Bilingual preferred; able to read, write, and speak Spanish and/or French proficiently.

Benefits

• Health insurance at an employee cost of $1 per-pay-period
• 401(k) plan with company match
• Flexible spending accounts
• $50,000 basic life and AD&D
• Paid vacation, holidays, and sick leave
• Employee stock purchase plan
• Paid family leave