Transition Project Manager - Oklahoma City

$62,500 - $73,500/Yr

Paycom - Oklahoma City, OK

Full-time - Mid Level

Oklahoma City, OK

Professional, Scientific, and Technical Services

About the position

The Transition Project Manager, also known internally as the Transition Specialist Representative, is responsible for leading the implementation of the Pa solution for clients. This role involves collaborating with various teams to ensure successful project completion, achieving 100% client usage and adoption of the solution, and maintaining effective communication with stakeholders. The position requires strong project management skills, the ability to manage client relationships, and a focus on achieving results through effective resource allocation and risk management.

Responsibilities

• Define a detailed implementation plan for all customers aiming for 100% employee usage.
• Successfully implement newly released products with all clients.
• Hold clients accountable to deadlines and drive projects to successful completion while achieving metrics and customer satisfaction.
• Organize time effectively and utilize self-management habits to increase productivity.
• Manage and allocate resources to ensure efficient completion of work before deadlines.
• Process payrolls under limited supervision and coordinate payroll processing timelines with clients.
• Hold internal and external partners accountable to project objectives and timelines.
• Provide technical and functional support to internal and external parties with a Pa Project Plan.
• Work with clients to map their current processes and identify areas for improvement.
• Collect setup documentation of all applicable HCM products from clients.
• Ensure all open implementation tasks are completed and client acceptance meetings are conducted successfully.
• Meet internal deadlines for reports and trainings.
• Lead the internal implementation team in creating and executing employee usage strategies.
• Diagnose, research, and resolve customer concerns and requests.
• Make independent decisions on problem resolution consistent with Pa policies.
• Submit sensitive data through appropriate Pa platforms in accordance with security standards.
• Anticipate client needs and assess risks proactively.
• Keep management informed of significant client problems.
• Utilize the Pa Project Plan to record setup and trainings for all HCM products.
• Promote the use of Pa HCM products through training on-site or via web meeting.
• Ensure all trainings have client acceptance and meet Pa standards.
• Drive the company vision through the utilization of the Pa solution.
• Adapt to internal process changes and stay updated on product developments.
• Complete Pa product training to advise clients on best practices for platform optimization.
• Monitor all communication channels and provide prompt responses.
• Answer standard to complex questions under limited supervision.
• Communicate the importance of data validation and first payroll preparation requirements to clients.
• Document client processes and account notes timely within Pa Client Intelligence (PCI).
• Maintain proper meeting etiquette and establish effective communication with clients and colleagues.
• Attend and lead meetings as required.

Requirements

• Bachelor's degree in a relevant field.
• At least 1 year of applicable experience in a customer-facing role.

Nice-to-haves

• Certifications such as Six Sigma (White Belt, Green Belt), CAPM, CSM, PMP, MBA or comparable program.
• Bilingual preferred; able to read, write, and speak Spanish and/or French proficiently.
• Public speaking/presentation skills with both small and large formats (50+ attendees).
• Intermediate knowledge of the industry, product, and processes.
• Intermediate computer skills in Excel, MS Office Suite, Outlook, and web-based platforms.

Benefits

• Health insurance at an employee cost of $1 per pay period.
• 401(k) plan with company match.
• Flexible spending accounts.
• $50,000 basic life and AD&D insurance.
• Paid vacation, holidays, and sick leave.
• Employee stock purchase plan.
• Paid family leave.