Transition Project Manager - Rochester

$62,500 - $73,500/Yr

Paycom Payroll - Rochester, NY

Full-time - Mid Level

Rochester, NY

Professional, Scientific, and Technical Services

About the position

The Transition Project Manager at Paycom is responsible for leading the implementation of Paycom's solutions for clients, ensuring 100% usage and adoption. This role involves collaborating with various internal and external stakeholders, managing project timelines, and providing technical support to clients. The position requires effective communication, project management skills, and the ability to adapt to changes while driving client satisfaction and project success.

Responsibilities

• Define a detailed implementation plan for all clients aiming for 100% employee usage.
• Successfully implement newly released tools with all clients.
• Hold clients accountable to deadlines and drive projects to timely completion while achieving metrics and customer satisfaction.
• Manage and allocate resources to ensure efficient completion of work before deadlines.
• Process standard to complex payrolls and coordinate payroll processing timelines with clients.
• Provide technical and functional support to internal and external parties with a Paycom Project Plan.
• Work with clients to map their current processes and identify areas for improvement.
• Coordinate with clients to collect setup documentation of all applicable HCM tools.
• Ensure all open implementation tasks are completed and client acceptance meetings are conducted successfully.
• Lead the internal implementation team in creating and executing employee usage strategies.
• Diagnose, research, and resolve customer concerns and requests.
• Make independent decisions on problem resolution consistent with Paycom policies.
• Submit sensitive data through appropriate Paycom platforms in accordance with security standards.
• Proactively anticipate client needs and assess risk.
• Promote the use of Paycom HCM tools through training on-site or via web meeting.
• Adapt to internal process changes and stay updated on product developments.

Requirements

• Bachelor's degree in a relevant field.
• At least 1 year of applicable experience in a customer-facing role.
• Bilingual in French and Spanish preferred.
• CAPM, Six Sigma Certification, or PMP certification.
• Strong organizational and time management skills.
• Proficient in Microsoft Excel and Outlook.
• Excellent communication skills, both oral and written.
• Ability to manage projects and work as part of a cross-functional team.

Nice-to-haves

• Certifications such as Six Sigma (White Belt, Green Belt), CAPM, CSM, PMP, MBA or comparable program.
• Public speaking/presentation skills for both small and large audiences.
• Intermediate knowledge of the industry, product, and processes.
• Detail-oriented with a focus on delivering high-quality results.

Benefits

• AD&D insurance
• Employee stock purchase plan
• Paid holidays
• Health insurance
• Flexible spending account
• Family leave
• 401(k) matching