Transport Communication Specialist

$39,894 - $59,842/Yr

Children's Hospital Colorado - Aurora, CO

Full-time - Mid Level

Aurora, CO

5,001-10,000 employees

Hospitals

About the position

Why Work at Children's.... Here, it's different. Come join us. Children's Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years. Here, the nation's brightest nurses, physicians, scientists, researchers, therapists, and care providers are creating the future of child health. With an optimist's outlook, a trailblazing spirit, and a celebrated history, we're making new strides every day. We've been Magnet-designated four times by the American Nurses Credentialing Center and are consistently recognized among the best of the best pediatric hospitals with #1 rankings in Colorado and the region by U.S. News & World Report. As a national leader in pediatric care, we serve children and families from all over the nation. Our System of Care includes four pediatric hospitals, 11 specialty care centers, 1,300+ outreach clinics and more than 10,000 healthcare professionals representing the full spectrum of pediatric care specialties. Here, we know it takes all of us, every role, to deliver the best possible care to each child and family we treat. That's why we build our teams toward a foundation of equity in access, advancement, and opportunity. We know teams of individuals with different identities and backgrounds can nurture creativity and innovation. We know we can see, treat, and heal children better when our team reflects the diversity of our patient population. We strive to attract and retain diverse talent because we know a truly inclusive and equitable workforce will help us one day realize our most basic calling: to heal every child who comes through our doors. A career at Children's Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child. Here, it's different. Job Overview: The Transport Communication Specialist (TCS) is an integral part of the Children'sOne Flight Team that assures the safe and efficient coordination of ground ambulances, helicopter and fixed wing transportation solutions for our patients and families upon request. The TCS is responsible for assignment of the most appropriate ground or air resource to meet the patient and customer's needs while assuring the safe completion of the mission through superior communication and customer service skills. The team members will utilize Computer Aided Dispatch (CAD) systems, telecommunications equipment, mapping software, weather and traffic information, remote video monitoring of helipads and flight tracking software to assure the safety of air medical crews, patients and families in addition to keeping customers up to date on accurate ETA's and the necessary logistical support for the mission.

Responsibilities

• Responsible for the assignment and coordination of medical transport by Children'sOne crews, aircraft and ground vehicles.
• Receive and handle all customer requests for or about medical transports in a friendly, timely and professional manner.
• Responsible for monitoring of multiple helipads within the Children's Hospital Colorado System and collaborating with multiple air medical programs across the region to assure safe operations.
• Directly handles all declines and cancels of transport requests with the requesting party by offering alternate solutions for transportation as appropriate.
• Maintains data entries in the CAD for all requests, declines, cancels and out-of-service activities.
• Determines priority and preferred transport mode for all incoming transport requests in accordance with established policies and procedures.
• Tracks and monitors location and status of all on-duty vehicles, aircraft and personnel.
• Communicates directly with program leadership when complicated issues arise.
• Communicates directly with the Flight Team to facilitate transports as needed.
• Participates and contributes willingly, effectively, and efficiently as a team member in various councils accomplishing the stated goals of the organization.
• Participates in debriefs and quality reviews with crews and communications team as needed.
• Responsible for manual flight tracking as needed.
• Follows CAMTS accrediting requirements.

Requirements

• High School Diploma or GED required.
• Three years of 911 or Air Medical dispatch experience required.
• Demonstrate excellent customer service skills with all customers, co-workers, management, and the general public.
• Demonstrate excellent listening skills and be able to accurately document all interactions.
• Demonstrate the ability to communicate clearly both verbally and in writing.
• Demonstrate the ability to think clearly, remain calm, and act quickly and with sound judgment while under stress.
• Demonstrate a high level of familiarity with the geography of the Children's Colorado multi-state region.
• Use of Computer Aided Dispatch Software.
• Knowledge of Medical Terminology and Aviation Terminology.

Nice-to-haves

• Experience with radio, telephone and satellite phone communications.
• Familiarity with radio etiquette.

Benefits

• Wellness program
• 403(b) matching
• Paid parental leave
• Disability insurance
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance