Transportation Dispatcher

Ivp Transport • Houston, TX

383d • $65,000 - $75,000

About The Position

The Transportation Dispatcher IV at IVP TRANSPORT LLC is responsible for managing the dispatching of drivers for assigned accounts, addressing customer service issues, and ensuring all shipments meet customer needs. This role focuses on problem resolution to enhance customer satisfaction, retention, and safety while providing effective solutions in a fast-paced environment.

Requirements

• High school diploma or GED; additional certification in logistics or transportation preferred.
• Minimum 3-5 years of experience as a Dispatcher or similar role in the trucking or logistics industry.
• Exceptional organizational skills with the ability to multitask and prioritize tasks.
• Strong problem-solving abilities and capacity to make quick decisions with little supervision.
• Excellent verbal and written communication skills.
• Proficient in using dispatch and tracking software, as well as ELD systems (Transflo preferred).
• Understanding of transportation regulations and compliance with DOT and FMCSA standards.

Nice To Haves

• Experience in customer retention strategies.
• Ability to remain calm under pressure.

Responsibilities

• Dispatch and develop drivers for assigned accounts.
• Address customer service issues and complaints.
• Ensure all shipments meet customer needs and demands.
• Provide solutions for problem resolution to improve customer satisfaction and retention.
• Plan and assign routes for truck drivers for timely delivery of goods.
• Work with the Terminal Manager as backup during peak business periods.

Benefits

• Commission-pay/bonuses on acquiring new customers/lanes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Support Activities for Transportation
• Education Level: High school or GED