Transportation Emergency Dispatcher

City of Detroit, MI • Detroit, MI

371d

About The Position

Under general supervision, on an assigned shift, receive reports of transportation operating emergencies by radio, telephone, and computer terminal to determine appropriate remedial actions using radio and telephone to provide instructions to operating personnel, and to relay information and instructions to operators, service inspectors, and other divisions and departments involved.

Requirements

• High School graduation or G.E.D.
• Three (3) years of experience in operational phases of a large urban transit system.

Nice To Haves

• Advanced training in transportation methods.
• Three (3) years of experience in station operation and service supervision.

Responsibilities

• Receive by telephone, radio, and computer terminal, reports of accidents, detours, fires, equipment breakdowns, and other operating and maintenance emergencies.
• Contact Transportation Equipment Operators (TEO), Service Inspectors, terminal personnel, police, fire, and other agencies, to obtain information bearing on transportation emergencies.
• Use multiple channel radio console and telephones to relay information and instructions to TEO's, Service Inspectors, and police and fire agencies.
• Instruct TEO's regarding measures to take in cases of coach malfunction.
• Maintain continuous logs of the location and movements of emergency crews and field investigation personnel, healthy coach reports, and similar section logs, as assigned.
• Enter incident data into computer by keyboard entry devices to dispose of dispatch calls.
• Write brief reports in standard format of accidents, injuries, and other major incidents affecting service.
• Operate office security monitor, telephone equipment, master recording monitors and other related equipment.

Benefits

• Medical - Eligible for hospital, surgical, and prescription drug benefits.
• Dental
• Vision
• Life Insurance - Optional group insurance available to employee and their family.
• Long-Term Disability Insurance (Income Protection Plan)
• Sick Leave
• Vacation
• Holidays
• Funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leave
• City Employees Retirement System

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees