Transportation Filing - Customer Service

$41,600 - $83,200/Yr

FMCSA and DOT Filing Services - Los Angeles, CA

Full-time - Entry Level

Los Angeles, CA

About the position

The Transportation Filing Customer Service position involves providing exceptional customer service and support for FMCSA and DOT filing services. The role requires effective communication with customers, managing online form filings, and ensuring a smooth process for trucking registrations and inquiries.

Responsibilities

• Handle a high volume of calls while maintaining separate conversations with clients.
• Assist customers over the phone with inquiries regarding trucking filings and registration.
• Communicate and update customers about orders, pricing, and processing status.
• Manage online orders and PDF filings.

Requirements

• Fast-paced work environment adaptability.
• Effective negotiation skills.
• Proficient computer and internet skills.
• Ability to multi-task while being detail-oriented.
• Excellent verbal and written communication skills.
• Responsible, reliable, honest, and professional demeanor.
• Strong organizational, filing, and follow-up skills.
• Ability to work under pressure in a fast-paced environment.
• Ability to work in a team with minimal supervision.
• Spanish language skills are a plus.

Benefits

• Training provided for the role.
• Full-time employment with a competitive salary.