Transportation Operations Specialist

$49,920 - $49,920/Yr

An On-demand, Autonomous Ride-hailing Company - Foster City, CA

Full-time - Entry Level

Foster City, CA

About the position

The Transportation Operations Specialist will serve as the real-time, in-person human point of contact for company employee riders at designated areas. This role focuses on providing a welcoming experience for passengers, ensuring safety, and assisting with service disruptions or emergencies. The ideal candidate will have strong customer service skills and a proactive mindset.

Responsibilities

• Uphold a safety-centric, inclusive and open-communication culture.
• Greet passengers and provide them with a warm and welcoming experience.
• Authenticate riders via badge scanners.
• Hail company vehicles back and forth between locations.
• Communicate with cross-ops partners via vehicle slack threads.
• Perform light crowd control.
• Provide service status communications.

Requirements

• 2+ years of experience in customer service, retail or another customer-facing role
• Excellent communication and interpersonal skills
• Customer-focused with a strong commitment to providing a positive experience
• Attention to detail and ability to follow protocols accurately
• Proactive mindset and resourcefulness
• Willingness to work flexible shift hours and locations.

Nice-to-haves

• Experience in high-stress situations, including knowledge of de-escalation techniques.

Benefits

• Pre-tax commuter benefits
• Employer (HireArt) Subsidized healthcare benefits
• Flexible Spending Account for healthcare-related costs
• HireArt covers all costs for short and long term disability and life insurance
• 401k package