Transportation Solutions Supervisor

DHL (Deutsche Post) - Livonia, MI

Full-time - Mid Level

Livonia, MI

Couriers and Messengers

About the position

As a Transportation Solutions Supervisor at DHL Supply Chain, you will coordinate and supervise the daily and weekly activities within your assigned area of the operation. Your role will involve providing leadership, motivation, training, and development of the workforce while executing against customer and site requirements. You will participate in continuous improvement activities as part of the site management team, ensuring that company policies are followed and fostering a positive work culture. Your responsibilities will include overseeing inbound and outbound freight movements, including shuttle service activities for all customer orders and manufactured inventory between the carrier and consignment locations. Additionally, you will support the launch of new business, including systems and operations.

Responsibilities

• Supervise coordinators and/or Planners to deliver on their objectives with customer shipments including daily load planning, receipts of load tenders, coordinating appointments for arrival and delivery.
• Oversee coordinator's communication to internal and external customers and drive consistency.
• Direct the necessary daily activity to ensure a safe, secure, clean and fair work environment for associates.
• Deliver associate orientation, training, performance reviews, and/or development as appropriate.
• Ensure the associates have proper access to the necessary tools to perform their assigned duties and that the tools are routinely inspected and maintained.
• Yard and shuttle supervision.
• Organize and lead the focus on improved productivity levels in a manner that first stresses effectiveness by improving processes and secondly stresses the efficiency of associate work.
• Participate in the completion of workshop action plans, projects and best practice sharing/implementation.
• Identify and execute continuous improvement opportunities that improves financial performance and service levels, enhancing value proposition for internal and external customers.
• Plan, manage, and adjust the daily workload and staffing to minimize the unplanned overtime.
• Ensure shift/daily/weekly workload planning and volume forecasting routines are accomplished (i.e., staffing, equipment, space).
• Exception Route Planning - Build and validate (cost, service) load plans through EFMS, Topex, or TMS system or Red Prairie Route interactive, expedite requests and ensure all principal request carrier selections are honored.
• Ensure carrier receipt of exception based load tenders via 204, fax, or TMS equip.
• Coordinate appointment acquisition to ensure adherence to customer delivery requirements.
• Communicate exceptions with internal (DHL Supply Chain transportation, customer support, operations) and external customers (carriers, client transportation, client Customer Service Organizations) to ensure consistency in direction and expectations.
• Coordinate carrier pickup times, and provide shipment plan to distribution center.
• Ensure company policies are communicated, applied, and enforced (i.e., safety, accounting, operational, regulatory, and administrative).
• Maximizes quality and productivity by understanding job standards for each function, and evaluating performance variances in order to identify root cause and corrective action.
• Effectively communicate work task Standard Operating Procedures, convey key information during pre-shift meetings and ensure appropriate shift hand-offs.
• Provide a professional environment with relation to external customers and vendors such as drivers, dispatchers, and customer representatives.
• Consistent and frequent communication for all customer interactions both internal and external; ensure coordinator are escalating and solving issues in a timely manner.
• Execute daily customer / vendor contract requirements and identify accessorial activity (work outside commercial contracts) and ensure necessary documentation.
• Participate in the collection of performance measurements consistent with customer, vendor, and site requirements.

Requirements

• Bachelor's degree or equivalent experience, preferred
• Operations background, required
• 2+ years logistics or transportation industry experience, required
• 1-3 years experience in lead/supervisor/management role, preferred

Benefits

• Competitive wages
• Excellent affordable insurance benefits (including health, dental, vision and life)
• 401K plan
• Paid vacation and holidays