Transportation Supervisor

About the position

The Transportation Supervisor at Clean Earth is responsible for overseeing the transportation department, managing both on-site and remote Technicians. This role acts as a liaison between customer service, operations, and the support team, ensuring efficient service delivery and high customer satisfaction in the environmental sustainability sector.

Responsibilities

• Maintain and manage inventory supplies to ensure adequate inventories are always maintained.
• Manage route scheduling to ensure all scheduled customers are serviced by the end of the day.
• Redirect manpower and resources as required to service customers on routes with operational difficulties.
• Manage driver debrief process for every route, ensuring documentation for every customer transaction.
• Maintain a high standard of customer service as measured by key metrics.
• Manage open order report to resolve service issues.
• Monitor operations and staff, recommending changes to optimize resource utilization.
• Review payroll hours to ensure efficiency and necessity of overtime hours.
• Select, train, and develop an effective and diverse workforce.
• Establish and communicate performance standards and conduct performance appraisals.
• Coach employees on career development and departmental changes through team meetings.
• Conduct ride-alongs to ensure safe and efficient operations by CSRs.
• Perform spot checks to reinforce proper CSR behavior and customer value communication.
• Complete daily yard walk and track DOT hours.
• Administer company policies and ensure compliance and safety among employees.
• Conduct regularly scheduled safety meetings and oversee maintenance of Driver Qualification Files and DOT logs.

Requirements

• High school diploma or GED
• 3+ years of experience driving with CDL B license
• 1+ years of supervisory experience
• Experience using integrated fleet, driver, and compliance management software.

Nice-to-haves

• In-depth knowledge of DOT regulations
• Experience with JJ Keller software
• Experience in the hazardous waste industry
• Ability to deal politely and professionally with customers and coworkers
• Ability to manage several tasks simultaneously to meet deadlines
• Ability to use a computer for communication and information access.

Benefits

• Health benefits available Day 1
• 401k available Day 1
• 10+ paid holidays/year
• Free HAZWOPER training and certification
• Overtime opportunities
• Ability to be cross-trained into different roles
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid time off
• Wellness benefits
• Employee discount program
• Tuition assistance
• 401k with company matching