Travel Consultant - Travel & Lifestyle Services

About the position

As a Travel Consultant at American Express, you will play a critical role in delivering exceptional customer service to premium card members in a high-volume contact center environment. This position involves curating unique travel experiences, assisting with bookings, and providing ongoing support to ensure customer satisfaction. You will receive intensive training and mentorship to develop your skills in the travel industry, all while embodying the company's commitment to a customer-first approach.

Responsibilities

• Deliver world-class customer service in an inbound, high-volume travel call servicing environment.
• Delight Premium Card Members with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements.
• Understand customer needs through consultation to deliver innovative and extraordinary interactions.
• Research, plan, and create personalized travel experiences, including booking domestic and international flights, car rentals, and hotel accommodations.
• Communicate new and existing product offerings and value propositions relevant to the Card Member.
• Always prioritize the Card Member's experience, reinforcing the Membership First™ approach.

Requirements

• 1 year experience in tourism, travel, hospitality, or cruise and tours.
• Experience in high-end customer service or sales roles.
• Demonstrated ability to provide premium customer service in a fast-paced, high-volume servicing environment.
• Basic geography knowledge to locate continents, countries, and key travel destinations worldwide.
• Positive attitude and outlook, with a desire to learn and adapt to change.
• Natural communicator with active listening skills, able to adapt conversation to suit the Card Member's communication style.
• Computer proficiency, including the ability to navigate multiple applications and Microsoft Office.

Nice-to-haves

• Experience in a call center environment.
• Knowledge of travel booking systems or tools.

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements
• 20+ weeks paid parental leave for all parents
• Free access to global on-site wellness centers
• Free and confidential counseling support through the Healthy Minds program
• Career development and training opportunities