About the position
As a Travel Membership Concierge at Great Resort Vacations, you will play a pivotal role in enhancing the travel experiences of our guests. Your primary responsibility will be to provide personalized travel-related membership options to potential members, ensuring that each interaction is tailored to meet their unique needs and preferences. You will be the face of our company, representing our brand and values while delivering exceptional customer service. Your passion for travel and commitment to excellence will help create unforgettable experiences for our guests, making their journeys memorable and enjoyable. In this full-time position, you will engage with guests both in person and over the phone, guiding them through the various membership options available. You will be responsible for understanding their travel desires and preferences, and recommending the best options that align with their interests. Your ability to build rapport and trust with potential members will be crucial in converting inquiries into memberships. You will also assist in resolving any issues or concerns that may arise, ensuring a seamless experience from start to finish. The role requires flexibility, as you may need to work evenings and weekends to accommodate our guests' schedules. Your dedication to providing outstanding service will not only enhance guest satisfaction but also contribute to the overall success of our team and organization.
Responsibilities
- Provide personalized travel-related membership options to potential members.
- Engage with guests in person and over the phone to understand their travel preferences.
- Recommend membership options that align with guests' interests and desires.
- Build rapport and trust with potential members to convert inquiries into memberships.
- Assist in resolving any issues or concerns that may arise during the membership process.
- Represent the company and its values while delivering exceptional customer service.
Requirements
- Passion for providing exceptional customer service.
- Strong communication and interpersonal skills.
- Ability to work flexible hours, including evenings and weekends.
- Basic knowledge of travel and vacation options.
Nice-to-haves
- Previous experience in customer service or hospitality.
- Familiarity with travel-related membership programs.
Benefits
- Competitive salary ranging from $6,000 to $10,000 per month.
- Opportunity to create memorable experiences for guests.
