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Travel Sales Counselor
AAA Northern California, Nevada and Utah Insurance Exchange - Helena, MT
posted 6 days ago
About the position
As a AAA Travel Counselor, you will be responsible for providing exceptional travel sales and support experiences to our Members. This is an in-branch role with working hours from Monday to Friday, 8:30 AM to 5:30 PM. You will engage with members to sell international and domestic vacation packages, cruises, tours, hotel accommodations, car rentals, rail, and air travel. Your role will involve researching and evaluating AAA Travel Partner packages to match member needs, ensuring that every transaction delivers exceptional member experiences. You will also stay current with world events and travel industry developments to provide relevant information to members, process travel documents, and initiate contact with members to encourage repeat business and prospect for new opportunities.
Responsibilities
- Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel.
- Researches, evaluates and compares appropriate AAA Travel Partner packages to match member needs.
- Stays current with world events and latest travel industry developments and trends.
- Processes and interprets travel documents for members purchasing travel products with AAA.
- Initiates contact with members and past customers to prospect for new business.
- Cross-sells products and services such as insurance and new membership accounts.
Requirements
- High school diploma or equivalent.
- 2 years of recent experience selling international and domestic travel services (preferred).
- GDS experience required (Apollo/Galileo/Travelport).
- Basic computer skills (e.g., Microsoft Word, Outlook) and industry-specific applications (e.g., Galileo, VAX).
- Knowledge of travel products and worldwide geography, ability to read and interpret maps and brochures.
- Strong consultative selling skills with the ability to listen to members' needs.
Nice-to-haves
- Travel Institute certification as 'CTA, CTC, or CTIE' (preferred).
- Bilingual communication skills are a plus.
Benefits
- Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position.
- 401k Matching - $1 for $1 company match up to 6% of eligible earnings per pay period.
- Benefits - Medical, Dental, Vision, wellness program and more!
- Paid Holidays
- Paid Time Off - Team Members accrue paid time off monthly, with an additional 24 hours per year earmarked for volunteer activities.
- Collaborative Environment - AAA values your contribution to providing exceptional service to members.
- Free AAA Classic Membership
- AAA Product Discounts
- Tuition Reimbursement Program
