Traveler Information Communications Program Manager

$55,640 - $93,163/Yr

State of Utah

Full-time - Mid Level

Executive, Legislative, and Other General Government Support

About the position

The Traveler Information Communications Program Manager at the Utah Department of Transportation (UDOT) is responsible for effectively communicating traffic plans and impacts to the public through various platforms. This role involves overseeing the dissemination of accurate and timely information regarding travel impacts, collaborating with internal partners, and managing media communications. The position requires strong communication skills and the ability to produce engaging content for public consumption.

Responsibilities

• Communicate traffic plans and impacts via social media, website/phone app, and alert systems.
• Ensure accurate and consistent information across all public platforms.
• Work closely with the Traveler Information Program Manager at the Traffic Operations Center.
• Oversee and guide consultants to provide complete, timely, and accurate information about all travel impacts.
• Collaborate with internal partners to provide complete, timely, and accurate information about all travel impacts.
• Correspond with partners, internal communications, the public, and media partners to develop material for distribution and consumption.
• Monitor lane closures and ongoing construction projects, and review Control Room output for these events.
• Produce media for public consumption via app/web, social media, and report documents.
• Receive, research, and respond to incoming questions or complaints; provide information, explain policy and procedures, and/or facilitate a resolution.
• Develop messaging for public information.
• Ensure that scheduled messages for construction, special events, and public service announcements run on time.
• Assist in addressing questions/requests directed to the email account.
• Monitor research subjects of interest, interview subject matter experts, and write short articles for the employee newsletter.
• Act as the public information officer as needed; interface with media agencies and provide communications expertise for UDOT.

Requirements

• A Bachelor's degree, or higher, in English, journalism, marketing, communications, graphic design, or a related field OR equivalent experience.
• Experience using organizational and time-management skills.
• Experience working independently with limited supervision.

Nice-to-haves

• Experience managing social media platforms.
• Knowledge of copywriting, proofreading, and editing.
• A working knowledge of Adobe Creative Suite programs (Photoshop, Illustrator, InDesign, Premiere) or similar software.
• Understanding of customer experience principles and best practices.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• Life insurance
• Retirement plan