TRC Industrial Control Application Engineer

$91,500 - $134,200/Yr

Eaton Corporation - Arden, NC

Full-time - Mid Level

Arden, NC

Electrical Equipment, Appliance, and Component Manufacturing

About the position

The TRC Industrial Control Application Engineer at Eaton's North American Sales division is responsible for providing technical support and leadership for Eaton's Industrial Control products. This role involves collaborating with various teams to assist customers with product selection, troubleshooting, and application assistance, while also training and supporting Technical Support Engineers.

Responsibilities

• Use problem solving and troubleshooting skills to resolve complex issues.
• Interpret customer specifications, drawings and schematics to assist with quotes and solutions.
• Develop and conduct training for the TRC Technical Support Engineers and other EatonCare personnel.
• Provide technical assistance for the TRC Technical Support Engineers and others in EatonCare.
• Provide phone, email, and chat coverage as needed.
• Effectively communicate product value proposition and product line strategies.
• Provide support on applicable codes and standards associated with the products.
• Review and provide feedback on product literature developed by product line.
• Make recommendations for product enhancements and offerings.
• Proactively communicate customer needs to the product lines.
• Maintain and expand product knowledge base.
• Participate in product road mapping, strategy and planning sessions with the product lines.
• Develop application notes.
• Identify, develop, and maintain tools to improve efficiency and effectiveness of the team.

Requirements

• Bachelor's degree from an accredited institution required
• Minimum 3 years of electrical industry experience
• Prior work experience with industrial control products

Nice-to-haves

• Bachelor's degree in electrical or mechanical engineering

Benefits

• Health and Welfare benefits
• Retirement benefits
• Paid and unpaid time away from work