TREAD & Field Operations Analyst

$65,630 - $88,065/Yr

Kia America - Irvine, CA

Full-time

Irvine, CA

About the position

At Kia, we're creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day. The TREAD & Field Operations Analyst assists the TREAD Analytics & Field Operations Manager with timely collection of quarterly Early Warning Reporting (EWR) TREAD data from various business units. They will also act as the communication channel between the Safety Office and other Kia America (KUS) business units for all field actions. This position will proactively analyze TREAD data to provide early identification of potential outliers to leadership prior to NHTSA inquiries. They will also maintain, track, and update reports previously submitted to NHTSA under Standing General Orders (SGO), and report on NHTSA Vehicle Owner Questionnaire (VOQ) activity.

Responsibilities

• Track and share status of upcoming field actions, including parts availability and completion of Technical Service Bulletins (TSB).
• Provide communicative support to the field by responding to inquiries related to field actions.
• Collect quarterly EWR TREAD reporting data from KUS business units.
• Act as the EWR/TREAD Administrator for the Legal Department by pulling all legal cases from ONIT and the Customer Care database each quarter.
• Proactively analyze TREAD data to provide early identification of potential safety concern outliers prior to NHTSA inquiries.
• Create and draft responses for EWR/TREAD inquiries by NHTSA for review by management.
• Coordinate with counsel on an annual basis to provide KUS business unit specific EWR training resources.
• Maintain, track, and review all cases/reports submitted to NHTSA under Standing General Orders (SGO).
• Perform an annual review of the Safety Office SOP (SGO section).
• Maintain and track customer VOQs posted to NHTSA's site, including timely and accurate reporting of campaign related VOQs and case resolutions.

Requirements

• BA/BS degree or equivalent work experience is required.
• Minimum 2 years of experience required in the automotive industry such as Sales, Product Quality, Customer Service, Training Center, Technical Specialists, Parts, or Warranty.
• Experienced with vehicle technical compliance issues (i.e., TREAD, Recall and Federal Motor Vehicle Safety Standards).
• SQL knowledge is preferred, but not required.
• Exceptional written and oral communication skills needed to prepare clear and concise documents and reports.
• Strong PC Skills: Microsoft Office Tools: Word, Excel, Power Point and Office 365.

Nice-to-haves

• Automotive technical knowledge - body, chassis, power train, brakes, electrical, safety system.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Paid volunteer hours
• Company lease and purchase programs
• Company-wide holiday shutdown
• Time off starting at 14 days per year