La Plata County - Durango, CO
posted 4 months ago
The Senior Customer Service Specialist position at La Plata County's Treasurer's Office and Clerk & Recorder is a full-time role that encompasses a variety of cashiering, clerical, and accounting functions. This position is crucial in ensuring that financial transactions and records are accurately maintained, reviewed, and processed for both departments. The specialist acts as the primary point of contact for customers, providing assistance and answering inquiries related to property tax payments, vehicle registrations, and other services offered by the county. The role requires a detail-oriented team player with excellent customer service and communication skills, as the incumbent will interact with the public in person, over the phone, and via email. In the Treasurer's Office, the Senior Customer Service Specialist will assist the public by collecting payments, issuing receipts, and providing accurate financial information. Responsibilities include processing various forms of payment, maintaining accurate records, and ensuring compliance with state-mandated reporting and processing deadlines. The specialist will also be responsible for balancing cashiering tills, preparing daily deposits, and generating reports from the county's Tyler system. Additionally, the role involves performing clerical tasks such as scanning, copying, and mailing materials, as well as processing legal documents and ensuring all statutory requirements are met. In the Clerk and Recorder's Office, the specialist will perform administrative functions related to vehicle titles, registrations, and elections. This includes reviewing and processing documents for compliance with state laws, conducting VIN inspections, and assisting the public with vehicle registrations. The specialist will also be responsible for maintaining and monitoring accounts, processing payments, and assisting with election preparations under the supervision of the County Clerk and Elections Administrator. Regular attendance and the ability to perform other related duties as required are essential for this position.