Triage Care Communication Manager (RN)

Tennessee Oncology - Nashville, TN

Full-time - Mid Level

Remote - Nashville, TN

Ambulatory Health Care Services

About the position

The Triage Care Communication Manager will focus on the development and management of the centralized triage teams and programs to support the continuous improvement of overall care and communication delivery to patients and care teams throughout the organization. This role is pivotal in managing the team responsible for triage and collaborating with various departments to enhance communication activities within the organization. The Triage Care Communication Manager will work closely with the Patient Services Director and support Care Transformation strategies, ensuring that patient care is both innovative and efficient. In this position, the manager will be responsible for developing and implementing communication workflow processes, protocols, policies, and procedures that facilitate patient-centric care. This includes leading a collaborative, cross-departmental environment to ensure that care delivery is scalable and focused on patient safety. The manager will assist in the continuous improvement process by working with organizational leadership to identify areas of excellence and opportunities for enhancement. The role also involves evaluating the effectiveness of team productivity by measuring and reporting on key performance indicators, benchmarks, and metrics. The Triage Care Communication Manager will provide leadership and oversight for project management activities that support company-wide Care Communications, ensuring compliance with HR policies and accountability for achieving departmental goals. Additionally, the manager will serve as a subject matter expert on systems used by the Triage Care Communication team, such as patient engagement platforms and electronic medical records (EMR).

Responsibilities

• Develop and implement communication workflow processes, protocols, policies, and/or procedures.
• Lead a collaborative, cross-departmental environment to facilitate patient-centric care that is innovative, efficient, scalable, and patient-safety focused.
• Assist in the continuous improvement process, working with organizational leadership team members to recognize areas of excellence and areas of opportunity.
• Evaluate effectiveness of team productivity by measuring, reporting and maintaining essential data/databases on established key performance indicators, benchmarks and metrics.
• Provide leadership, oversight, and brand-focused standardization, focusing on the patients' triage experience and clinical communication.
• Collaborate with leadership teams to evaluate the Value Based Care and Regulatory program workflow changes, providing recommendations for modifications as needed.
• Provide leadership and oversight for project management activities that support company-wide Care Communications.
• Supervise assigned staff/teams assuring compliance with HR policies and accountability to achieving department/individual goals/duties.

Requirements

• Bachelor's Degree or higher preferred.
• Current TN or compact state RN License.
• Minimum of 1 year management experience in Healthcare Setting preferred.
• Demonstrated management and leadership required.
• Oncology experience strongly preferred.
• Project Management Experience preferred.
• Strong organizational and communication skills are essential.
• Ability to prepare and analyze data to support key performance metrics.
• Proficient use of Excel.

Nice-to-haves

• Experience in oncology care management.
• Experience with patient engagement platforms and EMR systems.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Opportunities for advancement
• Paid time off
• Tuition reimbursement
• Vision insurance