Triage RN Remote- FL Resident Only

About the position

The Triage RN position at Chapters Health is a remote role specifically for Florida residents, focusing on providing telephonic support to patients and families. The RN will establish and maintain positive relationships with team members and referral resources while ensuring high-quality patient care and customer service. This role requires effective communication, critical decision-making, and the ability to handle stressful situations professionally.

Responsibilities

• Triages after-hours phone calls and ensures that callers' needs are met efficiently using excellent customer service skills.
• Provides telephone advice and education for patient needs.
• Handles all telephone inquiries related to Chapters Health System's services in a timely and courteous manner.
• Gathers necessary information and required documentation to ensure complete and accurate patient information.
• Accurately enters data into information tracking systems, including EMR.
• Provides reassurance to patients and families and coordinates in-person visits when needed.
• Assists patients and families in achieving desired comfort levels.
• Utilizes appropriate resources to resolve complex situations.
• Documents patient/family contact information in the EMR and communicates with the Interdisciplinary Group (IDG).
• Reports technical issues to leadership and resolves them promptly.
• May be required to report to work during emergencies to ensure continuity of services.

Requirements

• Current Florida or multi-state RN license and ability to obtain a multi-state RN license within 30 days of hire.
• Minimum of one year nursing experience, preferably in hospice or hospital settings.
• Experience with EMR/EHR systems.
• Excellent verbal and written communication skills in English; bilingual in Spanish preferred.
• Strong critical decision-making and problem-solving skills.
• Excellent clinical and assessment skills.
• Ability to manage emotional stress when caring for terminally ill patients.
• Proficiency in MS Office and data entry skills.

Nice-to-haves

• Experience in hospice care or hospital settings.
• Bilingual in Spanish.

Benefits

• Flexible scheduling options.
• Training provided in person for up to 4 weeks in Hillsborough and/or Polk County.