Truck Services General Manager #030

$60,000 - $65,000/Yr

TravelCenters of America - Zion, IL

Full-time - Manager

Zion, IL

1,001-5,000 employees

Administrative and Support Services

About the position

The Truck Service General Manager at TravelCenters of America is a leadership role responsible for overseeing the Truck Service Profit Center. This position involves managing a team of technicians, ensuring excellent customer service, and driving financial performance. The General Manager is expected to inspire their team, maintain operational standards, and foster a positive work environment while ensuring that every traveler receives top-notch service and support.

Responsibilities

• Oversee the Truck Service Profit Center and lead a team of technicians.
• Ensure excellent customer service and a positive atmosphere in the Truck Service department.
• Recruit, hire, train, and retain motivated employees according to company guidelines.
• Coach team members in troubleshooting, diagnosing, and repairing heavy-duty trucks and trailers.
• Conduct visual inspections to ensure availability of products and services.
• Achieve financial objectives through effective management of people, product, service, and facility processes.
• Lead payroll, accounting, inventory, and personnel documentation procedures to ensure accuracy and compliance.
• Adhere to safety standards and follow company guidelines on vendor relationships.

Requirements

• High School Diploma (or GED) required; Associate's or bachelor's degree preferred.
• 5+ years of supervisory experience in convenience store, truck service, travel center, or related business activity.
• Proficient planning and analytical skills, including understanding P&L calculations and budget reports.
• Excellent verbal and written communication skills.
• Ability to present business action plans and operational reports to management.
• Valid driver's license required.

Nice-to-haves

• Experience in a leadership role within the truck service or travel center industry.
• Ability to work flexible hours including nights, weekends, and some holidays.

Benefits

• Competitive salary and annual bonus opportunity
• Medical, dental, vision, and life insurance
• 401(k) with a company match
• Paid vacation and holidays
• Tuition reimbursement
• On-site meal discounts
• Discounts on technology, travel, food, and fuel
• Opportunity for growth and advancement with company paid training
• Relocation Assistance (relocation not required)