Trust Operations Administrator

Corporation Service - Wilmington, DE

Full-time

Wilmington, DE

Professional, Scientific, and Technical Services

About the position

As a Trust Operations Administrator, you will provide superior customer service to clients and Trust Administration teammates through effective operational system support. You will also be responsible for all processing transactions related to corporate trust activities administered through Delaware Trust Company. This role involves providing operational, analytical and reporting support to Corporate Trust business partners, clients and bondholders.

Responsibilities

• Partner with business and support colleagues including helping assess system functionality and determining solutions for special processing needs to provide an optimal and consistent client experience.
• Ensure regulatory deadlines and department guidelines are met for operational processing to protect Company interests and retain and expand customer relationships.
• Identify processing issues and opportunities for control improvements; work with managers and peers in improving processes for those approved to increase efficiency.
• Develop and maintain an understanding of the business to identify, investigate and resolve issues to contribute to sustained operational performance and positive client interactions.
• Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports diversity and reflects the CSC Values.
• Maintain Delaware Trust Company internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.
• Process daily transactions, including but not limited to check deposits and check issuance, daily activity reconciliations, asset set-up on FIS Addvantage system, and produce internal and external reports including client statements.
• Maintain documentation regarding all activity, ensuring all transaction requests are filed.
• Actively communicate with the admins on any issues regarding their requests, through completion.
• May process invoices, payments, and report on aged receivables.
• Assist with regulatory reporting, regulatory and departmental compliance, internal and external audits.
• Participate in testing and maintaining disaster recovery plan.
• Maintain the client, tax, and market value information in the trust accounting system.
• Maintain the bondholder records in the Transtar securities processing application.
• Continually evaluate current processes and recommend process improvements.
• Assist with escheatment and abandoned property reporting.

Requirements

• Excellent communication, organizational, multi-tasking and problem-solving skills.
• Strong computer skills including Microsoft Office with an emphasis on Excel.
• Strong attention to detail and analytical abilities.
• Previous operations experience in the corporate trust/financial services/securities processing industry is a plus.
• Desire to contribute to our clients' success by delivering excellent client service.
• Work well with teammates and individually as needed.

Nice-to-haves

• Experience with the Depository Trust Company 'DTCC' processing is a plus, but not required.
• Experience with FIS software is a plus but not required.
• Experience with FIS Addvantage, and Transtar are a plus.