trust operations specialist

$52,000 - $58,240/Yr

Randstad - Minneapolis, MN

posted 2 months ago

Full-time - Mid Level
Minneapolis, MN
Administrative and Support Services

About the position

The Trust Operations Specialist position is a critical role within the financial services sector, focusing on the operational tasks associated with complex securities and cash-related transactions. This position requires an expert understanding of unit functions and systems, as well as the ability to manage a variety of operational tasks effectively. The specialist will be responsible for differentiating, processing, and reconciling transactions, ensuring accuracy and compliance throughout the process. Additionally, the role involves handling critical production or escalation issues, acting as a liaison between internal departments and external sources, and providing department-level reporting using multiple data sources. In this role, the Trust Operations Specialist may also be tasked with creating and maintaining databases, defining user requirements, and contributing to production and workflow improvements. The position requires a proactive approach to problem-solving and the ability to create or revise departmental procedures as necessary. Training and providing work direction for staff may also be part of the responsibilities, along with backing up various department functions. The specialist will participate in department projects and may address compliance and corporate governance issues, ensuring that all operations align with regulatory standards. Customer interaction is a significant aspect of this role, as the specialist will have extensive contact with clients, both internal and external. The position operates under minimal supervision, allowing for a degree of independence in managing tasks and responsibilities. The Trust Operations Specialist is expected to work collaboratively with multiple departments to coordinate efforts and resolve issues efficiently.

Responsibilities

  • Client (internal and external) communication (email and phone)
  • Reconciling and auditing accounts
  • Trade settlements
  • Statement reporting
  • Fee Income
  • Suspense item research
  • Processing of daily cash transactions
  • Research
  • Problem solving
  • Data entry
  • Balancing
  • Follow up
  • Differentiating, processing, and reconciling transactions
  • Resolving customer complaints
  • Reviewing time-sensitive and/or complex documents
  • Coordinates situations involving multiple departments

Requirements

  • Bachelor's degree
  • 4 years of experience in banking operations or financial services
  • Expert knowledge of unit functions and systems
  • Strong problem-solving skills
  • Proficiency in MS Office
  • Experience in accounting and reconciliation
  • Ability to handle critical production or escalation issues

Nice-to-haves

  • Experience with investments
  • Familiarity with compliance and corporate governance issues

Benefits

  • Health insurance
  • 401K contribution
  • Incentive and recognition program
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