Trust Operations Specialist

Hancock Whitney Bank - Gulfport, MS

Full-time

Gulfport, MS

Credit Intermediation and Related Activities

About the position

The Trust Operations Specialist is responsible for processing and reconciling complex transactions for assigned system applications while performing necessary administrative functions to support the department. This role serves as a direct contact for complex research items and provides workflow guidance. The incumbent will participate as a member of project teams, contributing to the overall efficiency and effectiveness of the department's operations. Key responsibilities include performing data entry on the Trust Accounting System for cash processing, which supports disbursement and receipt transactions for checks, wires, ACH, transfers, tax withholding, and general ledger posting. The specialist will also print and mail Trust checks, reconcile transactions entered into various Trust processing applications, and settle cash management and securities transactions. Additionally, the role involves reviewing paperwork for completeness and accuracy, responding to internal and external customer inquiries, and sorting and distributing incoming mail. The Trust Operations Specialist will also process asset income received on trust assets, prepare exception reports for management to track outstanding items, and provide assistance to staff members on complex issues. While this position does not have supervisory responsibilities, the incumbent may serve as a trainer and guide for new hires and less experienced staff, potentially preparing for advancement to the next level.

Responsibilities

• Performs data entry on the Trust Accounting System for cash processing to support disbursement and receipt transactions for checks, wires, ACH, transfers, tax withholding, and general ledger posting.
• Prints and mails Trust checks.
• Reconciles transactions entered into various Trust processing applications to support wires, ACH, deposit accounts, and general ledger processing.
• Settles cash management transactions and securities transactions and places resulting trades with fund companies and custodians based on Trust account cash transactions.
• Reconciles cash management and securities transactions, positions, and income.
• Reviews paperwork to ensure completeness, accuracy, and proper authorizations.
• Responds to both internal and external customer inquiries.
• Sorts and distributes incoming mail and sends out outgoing mail.
• Brings daily entries to branch teller.
• Processes asset income received on trust assets and researches income exceptions.
• Prepares exception reports for management to track outstanding items to support audit controls.
• Provides assistance to staff members on issues of complexity and resolves most on own.
• Provides assistance to staff members for workflow guidance.
• Participates on department project implementations as assigned.

Requirements

• High School Diploma, GED or equivalent amount of training and experience.
• Degree in Business, Finance, or Accounting preferred or equivalent amount of work experience.
• 3 - 5 years of Trust, securities, or bank operations experience strongly preferred.
• American Bankers Association courses or other education in banking preferred.
• Strong knowledge of banking principles.
• Ability to reconcile and balance transactional activities of a complex nature.
• Good knowledge of accounting practices.
• Knowledge of Trust and securities processing activity.
• Proficient in Microsoft Office Software (Word, Access, Excel).
• Strong organizational and time management skills.
• Strong written and interpersonal communication skills.
• Strong analytical skills.
• Ability to work well in a team environment with little direct supervision.
• Ability to process work accurately, recognize and research potential problems arising in daily duties.
• Ability to train other staff.