TRUST OPERATIONS SPECIALIST

Northwest Bank - Warren, PA

Full-time

Warren, PA

Credit Intermediation and Related Activities

About the position

The Trust Operations Specialist plays a crucial role in managing various administrative, reporting, and compliance tasks within a Trust Operations environment. This position involves preparing management reports, processing investment entries, ensuring compliance with policies, and maintaining data integrity while providing excellent customer service.

Responsibilities

• Ensure compliance with Trust policies and procedures
• Ensure total document and data integrity
• Manage personal workload / workflow
• Originate and type correspondence / documentation
• Answer the telephone
• Identify and resolve customer issues
• Organize and file paperwork
• Partner with Trust personnel, advisors, brokers and clients
• Prepare management and compliance reports
• Partner with Wealth Management Administrators and Investment staff to troubleshoot client account issues and to coordinate corrections on the Accounting system
• Coordinate and monitor incoming and outgoing client account transfers
• Coordinate and verify accuracy of opening and closing of accounts
• Post free receipts, free deliveries, and cost basis adjustments on Trust system
• Assist with reports and information gathering
• Assist with examination and audit reporting
• Provide backup to Trust Operations Processor positions within Trust Operations
• Serve as primary operational contact for custody accounts
• Select transaction coding to ensure correct tax documentation
• Process investment trades
• Batch accounting entries and balance to ledger
• Reconcile and action control tools including aged reports
• Reconcile unposted maps and scheduled payments
• Process regular mailings
• Review and action daily system reports
• Work with third parties handling outsourced processing
• Perform information/form updates to Discover Wealth Management as requested
• Recommend improvements to procedures
• Ensure internal customer service levels
• Minimize departmental non-payroll costs
• Maximize technology tools available
• Ensure accuracy of financial data
• Ensure timely processing of customer funds
• Communicate problems or areas requiring attention to manager
• Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Complete special projects as assigned

Requirements

• Associate's Degree in business, finance, or a related field preferred
• 2 - 6 years of Trust operations or related experience, or equivalent combination of education and work experience
• Ability to establish effective working relationships among team members
• Ability to present and express ideas and information clearly and concisely
• Ability to actively listen and facilitate the open exchange of ideas
• Ability to establish courses of action to accomplish specific goals
• Ability to make decisions based on perceptive and analytical processes
• Knowledge of Accounting/Banking functions, general ledgers, and reconcilements

Nice-to-haves

• Ability to work with PCs, word processing, and spreadsheets
• Ability to understand and carry out complex instructions

Benefits

• Competitive Salary
• Full-Time Position
• Day Shift
• 40.00 hours per week