Trust & Safety Communications Manager, Advertising & Product

$100,000 - $130,000/Yr

Tiktok - Los Angeles, CA

Full-time - Mid Level

Los Angeles, CA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Trust & Safety Communications Manager at TikTok will play a crucial role in developing and implementing global communications initiatives that enhance trust in the platform's content, advertising, and product safety policies. This position requires collaboration across various teams to create clear messaging and respond to media inquiries, ensuring that TikTok's commitment to safe and inclusive content is effectively communicated.

Responsibilities

• Develops global communications initiatives to build trust in our content, advertising and product safety policies and features.
• Supports and advances TikTok's trust and safety narrative on regulated and commercial goods, advertising, and core product features, including the creation of messaging docs, blog posts, speaking materials, white papers, pitches, statements, talking points, and other materials.
• Empower market PR teams to consistently and accurately build trust in TikTok's policies, products, and processes.
• Provide ongoing counsel to a range of trust and safety issues related to advertising, product safety, and regulated and commercial goods policies and products.
• Work collaboratively with Trust and Safety, Advertising, E-Commerce, Product, Legal, Public Policy, Creator, and other teams to provide communications counsel and support.
• Support spokespeople in preparation for media interviews, presentations, and other speaking engagements.
• Provide ongoing product and policy risk review and counsel.

Requirements

• Experience working on trust and safety issues
• Experience working at a global UGC platform preferred
• A self-starter who is motivated, takes initiative, and works well in a fast-paced environment
• Deep curiosity, with a strong desire to understand and synthesize 'how the dots connect'; a lifelong learner who is always asking questions
• Strong passion and extensive experience & knowledge in the tech and media industries
• Ability to adapt to a fast-changing environment and work under pressure

Nice-to-haves

• 5+ years of communications experience
• Excellent strategic, analytical, and verbal communication skills
• Strong crisis comms experience preferred

Benefits

• 100% premium coverage for employee medical insurance
• Approximately 75% premium coverage for dependents
• Health Savings Account (HSA) with company match
• Dental and Vision insurance
• Short/Long term Disability insurance
• Basic Life, Voluntary Life and AD&D insurance plans
• Flexible Spending Account (FSA) Options
• 10 paid holidays per year
• 17 days of Paid Personal Time Off (PPTO)
• 10 paid sick days per year
• 12 weeks of paid Parental leave
• 8 weeks of paid Supplemental Disability
• Mental and emotional health benefits through EAP and Lyra
• 401K company match
• Gym and cellphone service reimbursements