Trust & Safety Communications Manager, Advertising & Product

$105,000 - $145,000/Yr

Tiktok - New York, NY

Full-time - Mid Level

New York, NY

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

As the Trust & Safety Communications Manager for Advertising & E-Commerce at TikTok, you will play a pivotal role in shaping and communicating our trust and safety narrative across various platforms. Your primary responsibility will be to develop and implement global communications initiatives that build trust in our content, advertising, and e-commerce policies and products. This position requires a deep understanding of the intersection between digital advertising, e-commerce, and trust and safety, and you will collaborate closely with teams across Trust and Safety, Advertising, E-Commerce, Product, Public Policy, Creator, and Legal departments. You will be tasked with creating clear and impactful messaging frameworks, talking points, and other communication assets that effectively convey our commitment to safe and inclusive content experiences. Your ability to distill complex issues into understandable messages for diverse audiences will be crucial. You will also provide ongoing counsel on trust and safety issues related to advertising and e-commerce, ensuring that our market PR teams are empowered to accurately represent TikTok's policies and products. In this role, you will support spokespeople in preparing for media interviews and presentations, and you will conduct product and policy risk reviews to provide strategic counsel. The ideal candidate will thrive in a fast-paced, entrepreneurial environment, demonstrating excellent media judgment and the ability to analyze opportunities and risks associated with media inquiries. Your empathetic, people-first mindset will be essential as you navigate various situations and collaborate with multiple stakeholders to drive our mission of inspiring creativity and bringing joy.

Responsibilities

• Develops global communications initiatives to build trust in our content, ad, and e-commerce policies and products.
• Supports and advances TikTok's trust and safety narrative on regulated and commercial goods, advertising, and e-commerce, including the creation of messaging docs, blog posts, speaking materials, white papers, pitches, statements, talking points, and other materials.
• Empower market PR teams to consistently and accurately build trust in TikTok's policies, products, and processes.
• Provide ongoing counsel to a range of trust and safety issues related to advertising, e-commerce, and regulated and commercial goods policies and products.
• Work collaboratively with Trust and Safety, Advertising, E-Commerce, Product, Legal, Public Policy, Creator, and other teams to provide communications counsel and support.
• Support spokespeople in preparation for media interviews, presentations, and other speaking engagements.
• Provide ongoing product and policy risk review and counsel.

Requirements

• 5+ years of communications experience
• Experience working on trust and safety issues
• Experience working at a global UGC or commerce platform preferred
• Excellent strategic, analytical, and verbal communication skills
• Strong crisis comms experience preferred
• A self-starter who is motivated, takes initiative, and works well in a fast-paced environment.

Benefits

• 100% premium coverage for employee medical insurance
• Approximately 75% premium coverage for dependents
• Health Savings Account (HSA) with a company match
• Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans
• Flexible Spending Account (FSA) Options like Health Care, Limited Purpose and Dependent Care
• 10 paid holidays per year
• 17 days of Paid Personal Time Off (PPTO)
• 10 paid sick days per year
• 12 weeks of paid Parental leave
• 8 weeks of paid Supplemental Disability
• Mental and emotional health benefits through EAP and Lyra
• 401K company match
• Gym and cellphone service reimbursements