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Insight Global - McLean, VA
posted about 2 months ago
Full-time
McLean, VA
Administrative and Support Services
About the position
The TS/SCI with Polygraph UI/UX Developer role at Insight Global is focused on leading the design and implementation of customer experience strategies. The position requires a creative problem solver who can assess business impacts, conduct thorough analyses, and develop service roadmaps that align with business goals. The ideal candidate will collaborate with stakeholders to define a customer-centric vision and ensure effective communication of service strategies.
Responsibilities
- Collaborate to define a future customer experience-led vision for the business and the required capabilities to deliver it.
- Assess the impact of proposed changes and contribute to the business case.
- Conduct business analysis and opportunity modeling through stakeholder interviews and customer experience touchpoint design.
- Lead customer-centric strategy-focused project streams and pitches.
- Ensure alignment with defined business goals throughout the service design process and the creation of service roadmaps.
- Interpret customer needs to effectively communicate and present service strategies.
- Inform Go-To-Market strategy for experiences to maximize value.
Requirements
- 5-8+ years experience delivering interface design solutions for clients
- 5+ years experience demonstrating proficiency or expertise in relevant professional design software such as Adobe Creative Suite (with an emphasis on XD), InVision, and more
- 5+ years experience with user research and usability testing
- Excellent written and oral presentation skills, including facilitation of small to large groups (5-30+ people)
- Ability to provide clear, articulate rationale for design choices and approach
- Expertise with Agile methodology and ability to work in iterative product design cycles
- Bachelor's degree
- Experience using scrappy design tools like paper and slides
- Background in Software Engineering or familiarity with custom development practices to effectively communicate with a highly technical, multidisciplinary team
- Experience delivering design products across multiple networks
- Experience leading teams of designers/creatives (3-7+ people)
- Ability to translate user research findings into design requirements and design deliverables
