Tusk Logistics - Customer Success Manager

1871 - Chicago, IL

Full-time - Entry Level

Chicago, IL

1-10 employees

Accommodation

About the position

The Customer Success Manager at Tusk Logistics plays a vital role in enhancing the experience of existing shippers and addressing operational challenges within the Tusk Network. This position involves onboarding new customers, managing accounts, and improving day-to-day operations while building strong relationships with shippers to understand their unique needs. The role requires technical aptitude to navigate various tools and software to solve problems and enhance network reliability.

Responsibilities

• Onboard new Tusk shippers and improve the onboarding process.
• Manage day-to-day account management for a significant portion of Tusk's live shippers.
• Identify opportunities for expansion within current shippers to increase revenue and volume.
• Troubleshoot client issues by coordinating with internal and external teams.

Requirements

• Experience in account management within eCommerce, Shipping/Logistics, or B2B SaaS.
• Strong organizational skills to manage multiple accounts and prioritize tasks effectively.
• Excellent communication and interpersonal skills to build and maintain client relationships.
• Proficiency in Excel/Google Sheets for basic data analysis.
• Technical aptitude and quick adaptability to various software and tools.

Nice-to-haves

• Experience in a startup environment and influencing company culture.
• Problem-solving skills and ability to navigate ambiguous situations.
• Ability to give and receive thoughtful feedback.

Benefits

• Medical, dental, and vision plans.
• Generous time off.
• Paid paternity and maternity leave.