About the position
La Clínica de La Raza is seeking a Clinical Office Assistant for its TV Family Medicine department located in Oakland, CA. This position is integral to our mission of providing culturally appropriate, high-quality, and accessible health care to the diverse communities of the San Francisco Bay Area. As a Clinical Office Assistant, you will be the first point of contact for our patients, playing a crucial role in delivering a positive patient experience. You will be responsible for greeting visitors, registering patients, and ensuring that their needs are met efficiently and compassionately. This role requires a unique blend of customer service skills and administrative capabilities, as you will be tasked with managing a variety of responsibilities in a fast-paced clinic environment. In this position, you will be expected to handle customer service duties such as determining the purpose of visits, verifying payment sources, collecting payments, and resolving patient complaints. You will also perform general office duties, including sorting mail, filing, photocopying, and managing medical records. Your commitment to quality will be essential as you contribute to a welcoming clinical space and collaborate effectively with all members of the care team. You will participate in team meetings and training sessions to ensure adherence to La Clínica's ethical and professional standards. To succeed in this role, you must enjoy interacting with individuals from diverse backgrounds and remain calm under pressure, especially when dealing with challenging situations. A successful history of being responsible, reliable, and capable of problem-solving while maintaining a friendly demeanor is crucial. This position offers an opportunity to make a significant impact on the health and well-being of our community while working in a supportive and dynamic environment.
Responsibilities
- Greet visitors, ascertain purpose of visit, and register patients in the appropriate electronic system.
- Determine source of payment by verifying program eligibility in government or insurance plans.
- Collect payment for services rendered, operate cash register, and maintain an accurate till.
- Hear and resolve patient complaints or escalate appropriately.
- Participate in problem-solving to assure targets for revenue and customer satisfaction are met.
- Answer telephone inquiries and provide information or route incoming telephone calls to the appropriate person or department.
- Schedule, confirm, and process appointments.
- Perform general office duties such as sorting mail, filing and photocopying.
- Receive and route messages or documents, such as laboratory results, to appropriate staff.
- Retrieve and enter data into medical records system.
- Assist patients in completing forms.
- Operate standard office equipment including computer, calculator, fax and copy machines.
- Screen and monitor requests, completing or routing as assigned.
- Inventory stock, order, and verify receipt of medical, lab, or office supplies or equipment.
- Perform record keeping duties as required.
- Contribute to a welcoming clinical space and healthy work environment through proactive relationship building, direct communication, and practicing sound judgment.
- Communicate and work effectively with all members of the care team to best serve patients.
- Participate fully in huddles, staff meetings, team building activities and assigned development opportunities.
- Adhere to La Clínica's ethical and professional standards, including policies and procedures.
- Complete required trainings and policy acknowledgements in timeframes granted.
- Perform other related duties as required.
Requirements
- Knowledge of basic medical/dental terminology and office procedures and processes.
- Effective approaches to customer service delivery.
- Familiarity with modern medical office and computer systems and applications, especially MS Word and Outlook.
- Knowledge of Electronic Health Records and Electronic Practice Management systems preferred.
- Demonstrated good judgment in identifying effective solutions or approaches to customer service related problems.
- Ability to maintain strict confidentiality regarding patient information.
- Clear and effective written and verbal communication skills in English.
- Ability to follow oral and written instructions.
- Bilingual in English and Spanish preferred (or Specify Language).
- Ability to perform arithmetic calculations.
- Minimum typing speed of 25-30 wpm.
- Self-motivated and able to work independently as well as collectively to complete daily tasks.
- Ability to perform detailed administrative work methodically with speed and accuracy.
- Demonstrate flexibility and ability to accept changes gracefully.
- Ability to work professionally and collaboratively in a team environment.
- Ability to communicate and work congenially with people from various ethnic, socio-economic, and educational backgrounds and life experiences.
- Ability to participate with other staff in Saturday and evening rotation.
Nice-to-haves
- Medical Office Assistant Certification preferred.
Benefits
- Health insurance coverage
- Paid holidays
- Paid time off (PTO)
- Flexible scheduling options
- Professional development opportunities
