State Of Texas - Austin, TX
posted 2 months ago
The Texas Department of Motor Vehicles (TxDMV) is dedicated to serving, protecting, and advancing the interests of citizens and industries in Texas through quality motor vehicle-related services. The VTR Operations Specialist III position is a vital role within the Title Control Systems Section of the Vehicle Titles and Registration Division (VTR). This position primarily focuses on providing exceptional customer service related to vehicle titles and registration activities. The specialist will handle confidential and sensitive correspondence, ensuring compliance with both State and Federal vehicle titles and registration laws, rules, and regulations. The role requires extensive interaction with governmental agencies and the public, necessitating a high level of professionalism and discretion. In this position, the employee will work independently on various assignments, although unusual issues will be referred to a supervisor. The specialist will be responsible for providing routine information and assistance regarding vehicle titles and registration procedures, processing special applications, and preparing correspondence and reports. The role also involves retrieving and verifying title and registration information from databases, researching regulations to ensure compliance, and making complex decisions based on inquiries and software applications. Additionally, the specialist will maintain expertise in both resident and non-resident vehicle titles and registration laws, ensuring that all processes adhere to the Driver's Privacy Protection Act (DPPA). The position requires answering multi-line telephones, providing customer service, and maintaining a harmonious working relationship with coworkers and management. Physical demands include the ability to collect, deliver, or move items weighing up to 25 pounds. The role may require travel up to 5% of the time, including potential overnight travel, and may involve working extended hours, evenings, and weekends as needed. Regular attendance and adherence to approved work hours are essential to meet department policies and procedures.