U-Haul customer service

$33,280 - $37,440/Yr

Vans Towing - Portland, OR

Part-time - Entry Level

Portland, OR

Support Activities for Transportation

About the position

The Customer Service Representative at U-Haul is responsible for providing exceptional service to customers by assisting them with their moving needs, recommending products, and preparing rental invoices. This role involves both indoor and outdoor tasks, including educating customers about services, installing trailer hitches, and ensuring the cleanliness of rental equipment. The position emphasizes a positive attitude, teamwork, and a commitment to continuous learning.

Responsibilities

• Interface with U-Haul customers to identify their needs and recommend appropriate moving supplies or storage solutions.
• Assist customers inside the U-Haul Center by educating them on products and services, answering questions, and preparing rental invoices.
• Install trailer hitches and light wiring harnesses on customers' vehicles once properly trained.
• Ensure vehicle fluid levels are properly filled and perform clean-up of trucks, trailers, and other rental items.
• Accept equipment returned from rental and maintain a friendly, courteous interaction with guests.

Requirements

• Valid driver's license and the ability to maintain a good driving record to operate commercial motor vehicles.
• High school diploma or equivalent education.
• 2 years of customer service experience.

Nice-to-haves

• U-Haul experience is a plus.

Benefits

• Very Competitive Pay
• Flexible Hours
• Uniforms Provided