UB Customer Service Specialist I

City of Loveland - Loveland, CO • Loveland, CO

403d • $41,974 - $56,680

About The Position

The Customer Service Specialist I position at the City of Loveland involves assisting customers with their utility accounts and facilitating billing activities. This role requires exceptional customer service skills and the ability to handle a variety of inquiries and complaints related to utility services. The position is situated within a fast-paced, team-oriented environment, emphasizing the importance of positive relationships with citizens and a commitment to excellent service.

Requirements

• High School Graduate or GED required.
• 3 years of previous work experience in a fast-paced, high-stress customer service position, preferably in a call center environment.
• Proficiency with computers and software, including Microsoft Office 365 and Google Docs.
• Ability to communicate effectively and diplomatically with the public and co-workers.
• Proficient use of calculator/10-key and keyboarding skills while interacting with customers.

Nice To Haves

• Spanish-speaking ability preferred.

Responsibilities

• Assist customers over the telephone and in person with inquiries related to their utility accounts and bills.
• Prepare utility billing statements by reviewing exceptions and posting reports.
• Correct account problems by reviewing account information and generating service orders as needed.
• Calculate adjustments to customer accounts using basic math skills.
• Process utility meter readings and manage service connections and disconnections.
• Respond to customer inquiries regarding water and electric consumption, leaks, and service requests.
• Work with outside agencies and other City departments on utility billing issues.
• Complete various monthly reports and special projects as assigned.

Benefits

• 401(a) retirement plan
• AD&D insurance
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Employee assistance program
• Vision insurance
• Loan forgiveness
• Life insurance
• Referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees