UHNWI: Vice President of Operations

$150,000 - $150,000/Yr

Mphm - Chicago, IL

Full-time - Senior

Chicago, IL

About the position

The Vice President of Operations is responsible for overseeing the service, management, and hospitality operations of all residential properties. This role requires maintaining a culture of five-star service, managing team performance, and ensuring operational excellence while interacting closely with the Chief Executive Officer and the Principal.

Responsibilities

• Maintaining and developing a culture for five-star service at property locations, including the oversight and training of team members.
• Exhibiting the highest level of service with rigorous attention to detail and prudent judgment to solve challenges expediently.
• Holding regular weekly meetings with residential teams to share information and seek feedback.
• Implementing effective internal controls to improve the management of operations and procurement of goods and services while identifying opportunities for cost savings and efficiencies.
• Directing the procurement of household goods and services ensuring supplies and equipment are adequate in quantity and of the highest quality.
• Planning and directing maintenance, construction, and other household work and acting as Owners Representative.
• Managing security resources and vendors.
• Establishing relevant performance goals and objectives for all team members, including training to maintain a highly skilled and motivated team.
• Evaluating each direct report's performance and making recommendations for their improvement.
• Inspecting the operation(s) regularly to ensure that established quality standards are maintained.
• Proactively taking action to achieve the Principal's and Family Office's goals.

Requirements

• At least eight (8) years of expertise in operational excellence and high-touch service is required.
• Ability and willingness to travel as needed.
• Experience in a more entrepreneurial, less structured environment is essential.
• Strong problem-solving and project-management skills are crucial.
• Excellent interpersonal and communication skills across the organization.
• Ability to withstand pressure and thrive in a fast-paced, ever-changing environment.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to act with integrity, professionalism, and confidentiality.
• Extreme discretion and strong judgment skills.
• Comfortable in a small office environment and willing to 'roll up sleeves.'
• Ability to work independently, with limited oversight.
• Culturally sensitive and adaptable, with a strong sense of discretion and savvy.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Relocation assistance
• Vision insurance