UI Claims Examiner Bankruptcy Specialist (Occasional Telework)

$33,949 - $48,510/Yr

Texas Workforce Commission - Austin, TX

Full-time - Entry Level

Onsite - Austin, TX

About the position

The UI Claims Examiner Bankruptcy Specialist at the Texas Workforce Commission is responsible for administering the provisions of the Texas Unemployment Compensation Act, focusing on the collection of overpayments of unemployment benefits. This role involves investigating UI claims, communicating with claimants and attorneys, and providing information regarding bankruptcy filings and their impact on benefit collections. The position allows for occasional telework after training and emphasizes a supportive work environment with a commitment to work-life balance.

Responsibilities

• Administer the provisions of the Texas Unemployment Compensation Act regarding collections of overpayment of unemployment benefits.
• Perform routine to advanced UI claims account investigations in the Finance Division, Collections & Civil Actions Dept.
• Examine claimants' UI records and reports to secure collection of delinquent benefit overpayments through various communication methods.
• Issue past-due notices and review UI benefit rulings as part of enforcement actions allowed by statute.
• Learn basic bankruptcy principles, specifically dealing with Chapter 7 and Chapter 13 filings.
• Review electronic bankruptcy records and document bankruptcy data in the agency database.
• Be the initial point of contact for all bankruptcy inquiries from claimants and attorneys.
• Respond to external and internal communications providing accurate and timely information.
• Review the TWC Unemployment Benefits automated system to relay information on overpayments and payment options.
• Keep reports and production documentation up to date based on management directives.

Requirements

• Two years of full-time experience in gathering information, interviewing, counseling, or interpreting policies in a public or private enterprise for UI Claims Examiner I.
• Three years of full-time experience for UI Claims Examiner II.
• Four years of full-time experience for UI Claims Examiner III.
• Relevant academic credits may be applied toward experience qualifications.

Nice-to-haves

• Six months to one-year experience in a customer call center environment or with TWC UI Benefits computer system.
• Skip-tracing, investigations, or collections experience.
• Good oral and written communication skills including business letter composition.
• Knowledge of MS Office applications, specifically Outlook, Word, and Excel.
• Good organizational skills with the ability to prioritize multiple responsibilities.

Benefits

• Health insurance
• 401(k)
• Paid time off
• Family leave
• Work from home