UI Claims Processor (El Paso)

Texas Workforce Commission - El Paso, TX

Full-time - Entry Level

El Paso, TX

About the position

The UI Claims Processor II (Administrative Assistant II) position at the Texas Workforce Commission involves providing administrative support within the Unemployment Insurance program. The role focuses on responding to public inquiries, maintaining filing systems, and processing various UI documents. This position is based in El Paso and requires effective communication and organizational skills to manage claims and assist claimants.

Responsibilities

• Communicate with individuals by phone to retrieve information and enter data into the computer system.
• Receive and sort faxes and incoming/returned mail.
• Record, screen, and process Employer Responses, creating cases if needed.
• Review, process, and route all UI documents, forms, or correspondence to the appropriate parties.
• Create claims for basic separation issues and non-monetary issues when necessary.
• Process all appeal documentation that arrives daily using a scanner.
• Use File Net to quality check all documents as needed.
• Provide general information to visitors and assist with inquiries regarding the UI filing process.
• Record claimant contacts on the system and monitor lists to ensure claimants complete required contacts.
• Prepare and provide claimants with copies of requested documents or correspondence and answer related questions.
• Research information to solve customer service problems.
• Process specific tasks such as re-qualification and employer verification forms.
• Adhere to strict deadlines.

Requirements

• One year of full-time experience in administrative support functions or clerical administration.
• Knowledge of office practices and procedures, including preparation and maintenance of forms, records, and reports.
• Strong word processing and data entry skills.
• Ability to type 45 words per minute with minimal errors.
• Experience using copiers, printers, scanners, calculators, and fax machines.
• Knowledge of Microsoft Office Suite and Internet Explorer.
• Good verbal and written communication skills in both English and Spanish.
• Experience with document management systems.

Nice-to-haves

• Automated UI Benefits System experience.

Benefits

• Health insurance
• 401(k)
• Paid time off
• Family leave