UiPath Infrastructure Lead with Cloud Migration

Diamondpick - Dallas, TX

Full-time - Mid Level

Dallas, TX

Administrative and Support Services

About the position

The UiPath Infrastructure Lead with Cloud Migration is responsible for overseeing the operations of the RPA platform, ensuring high availability and effective management of automation processes. This role involves collaboration with various teams to handle infrastructure needs, monitor bot performance, and resolve product issues, while also engaging with business units to meet their automation expectations.

Responsibilities

• Lead Automation Platform Operations including RPA platform support to ensure high availability of the platform.
• Manage operations of the automations running on the platform, including RPA bots and other automations.
• Handle infrastructure needs of the Automation platform.
• Support UiPath Development and manage production environments.
• Monitor Orchestrator BOTs for failures, troubleshoot, and fix issues.
• Collaborate with Nearshore and offshore Operations support teams to manage service requests and incidents within defined SLAs.
• Work with UiPath Support team to resolve product issues within defined SLAs.
• Coordinate with infrastructure cloud hosting services team, UiPath, and Azure teams during major incidents.
• Engage with various Business Units who are RPA and Automation Platform users.
• Work in CST shifts to manage bots across multiple time zones and provide on-call support during weekends and month ends.

Requirements

• Graduate/Postgraduate in Science, Engineering, or Computer Science.
• 10 years of relevant IT experience with at least 3-4 years in managing RPA operations.
• Experience in managing UiPath platform operations.
• Familiarity with ITIL processes and Service Now ticketing tool.
• Experience in Azure Cloud, ITSM, and Agile practices, including GitHub and Azure DevOps.
• Proficient in UiPath Orchestrator, Computer Vision, UiPath Insights, UiPath Automation Cloud, Test Manager, and configuring robots and users.
• Experience with Cyber Ark APIs and code deployments in UiPath.
• Proficient in VB Scripting and .NET.