UI/UX Designer

Greystones Consulting Group - Washington, DC

Full-time - Mid Level

Washington, DC

Professional, Scientific, and Technical Services

About the position

Greystones Group is seeking a UI/UX Designer to support the Chief Digital and Artificial Intelligence Office (CDAO). This role involves designing solutions that enhance mission-critical applications and AI/ML capabilities, translating user research into actionable requirements, and iterating on high-quality prototypes and visual designs. The designer will collaborate closely with end-users and mission teams to refine user workflows and optimize user experience, ensuring alignment with user needs and product goals.

Responsibilities

• Provide expertise to support iterative agile development methodologies to address evolving requirements and solutions.
• Translate user research insights into actionable UI requirements and workflows.
• Create high-quality designs through hybrid wireframes, visual designs, flow diagrams, storyboards, site maps, and prototypes.
• Rapidly iterate on design prototypes and applications that support the design, development, and testing of AI/ML tools and delivery methods.
• Develop quick-to-implement mock-ups.
• Test and validate usability by tracking metrics, assessing potential, and using research and analytics to drive product updates and enhance user experience.
• Use tools to measure user activity and app capability utilization, producing visual data for behavioral analysis.
• Apply user-centered design principles and techniques with a strong understanding of complex computer systems to develop AI-driven solutions.
• Support end users by identifying mission objectives, target metrics, data standards, and user workflows.
• Collaborate with end users to build and analyze user stories, identifying key user, system, software, and interface requirements for capability design and development.
• Identify mission-critical processes, software, and operational issues that can be optimized with AI.
• Capture and refine user needs through feedback gathered from user interviews, usability tests, surveys, data analysis, and other methods to shape a comprehensive user experience.
• Design and prototype AI and ML solutions that align with user needs, behaviors, and motivations, using empathy-driven insights to inform design decisions and advocate for the user.
• Partner closely with Mission and Capability Delivery teams to define product goals.
• Collaborate with team members on user research, customer testing, and iterative feedback loops.

Requirements

• Bachelor’s degree with 7-10 years of experience, or Master's degree with 5 years of experience.
• Experience with usability testing, including preparing test plans and associated wireframes, facilitating test sessions, analyzing testing data, and reporting and presenting test results.
• Experience creating and documenting information design concepts and solutions by various means, including wireframes, prototypes, and task flow diagrams.
• Excellent written and oral communication skills, with experience creating presentations and interacting with end users.
• Experience conducting user interviews and contextual inquiries.
• Experience with user tracking and metrics tooling such as Matomo.
• Experience visualizing user metrics using Qlik and/or Tableau.
• Active Top Secret clearance with SCI eligibility.

Nice-to-haves

• Any usability- or UX-related certification is a plus.

Benefits

• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off