UIX UX Designer - W2

Etek It Services - Charlotte, NC

Full-time

Charlotte, NC

Professional, Scientific, and Technical Services

About the position

The UIX UX Designer role focuses on enhancing the digital healthcare experience for customers and associates. The designer will work collaboratively with product managers and other designers to create a seamless, trusted, and connected experience across various health and wellness products. This position emphasizes hands-on service design within a multi-product ecosystem and requires active involvement in the end-to-end execution process.

Responsibilities

• Improving digital healthcare experience for customers and associates
• Creating Omni-Channel Customer Journeys
• Presenting storytelling to get cross-functional engagement buy-in
• Prioritizing problems and opportunities with stakeholders to make things happen
• Design, present, and deliver the service blueprint
• Discover, visualize, and communicate existing services via research, prototype, journey map, and service blueprint

Requirements

• Hands-on service design experience in a multi-product ecosystem
• Work samples for journey mapping and service blueprinting
• Can-do attitude and growth mindset

Nice-to-haves

• Experience in the healthcare industry
• Experience in understanding and documenting workflows across digital platforms
• Communication Strategy
• Digital Product Strategy
• Quant and/or qual research skills
• Creative Writing
• Digital Marketing Experience
• Analytics