Unclaimed Property Claims and Outreach Manager (WMS2)

$68,940 - $113,832/Yr

State of Washington Dept. of Revenue - Tumwater, WA

Full-time - Mid Level

Tumwater, WA

About the position

The Unclaimed Property Claims & Outreach Manager (WMS2) at the Washington State Department of Revenue is responsible for managing and directing the statewide functions of the Unclaimed Property Claims & Outreach team. This role focuses on reuniting unclaimed property, valued at over $2.2 billion, with its rightful owners or heirs. The position involves overseeing operations, developing policies, and ensuring compliance with unclaimed property laws while leading a team dedicated to enhancing customer service and program effectiveness.

Responsibilities

• Manage and direct the statewide functions of the Unclaimed Property Claims & Outreach team.
• Ensure unclaimed property operations processes meet legislative intent and maintain financial controls.
• Develop policies and strategies for the statewide program to reunite owners with unclaimed property.
• Act as contract manager for the vendor managing the unclaimed property securities portfolio worth over $60 million.
• Evaluate vendor performance and make decisions regarding contract extensions or terminations.
• Develop and implement unclaimed property administration policies and strategies to achieve agency goals.
• Lead and mentor staff, providing training and professional development opportunities.
• Conduct brief adjudicative proceedings related to unclaimed property actions.

Requirements

• At least 3 years' experience in unclaimed property, tax administration, information technology, project management, program management, or legislative implementation.
• Advanced knowledge of policy development, strategic planning, and general management principles.
• Ability to employ tactical and strategic thinking to understand agency-wide operations and policy.
• Working knowledge of project management and effective leadership skills.
• Understanding of collective bargaining agreements and personnel rules.

Nice-to-haves

• Bachelor's degree in Business Administration, Accounting, Public Administration, or a closely allied field.
• One year of experience as a Department of Revenue Excise Tax Examiner 3 or 4.
• Understanding of Lean process improvement methods.
• Experience leading multidisciplinary teams.

Benefits

• Dental insurance
• Health insurance
• Loan forgiveness
• Retirement plan
• Vision insurance