Undergraduate College Operations Coordinator

National Louis University - Wheeling, IL

Full-time - Entry Level

Remote - Wheeling, IL

Educational Services

About the position

The Operations Coordinator supports administrative and academic operations within the Undergraduate College (UGC) at National Louis University (NLU). Based at NLU's Wheeling campus and working closely with the Academic Operations team and Student Success Coaching team within the UGC, the Operations Coordinator plays a critical role in ensuring consistent and smooth operations of the College. The position provides administrative and operational support, including but not limited to course scheduling and staffing, student registration processes, calendaring, communications, and events. The Operations Coordinator will report to the Assistant Dean, Operations and provide direct support to the Associate Director of Student Success in UGC. The position is based at National Louis University's Wheeling campus working primarily during normal business hours, with flexibility for 1-2 days per week of remote work. On periodic occasions, hours may vary to include some evenings or Saturdays to support special college or university initiatives. The Operations Coordinator is expected to effectively manage their own work, ensuring timely delivery of high-quality work within a fast-paced environment. They should be passionate, energetic, and driven to make a difference, acting with honesty, integrity, and professionalism. The role requires engaging appropriately with supervisors, sharing information in a timely manner, and collaborating with colleagues across the organization to achieve common goals. Effective communication, both written and oral, is essential, as the Operations Coordinator will interact with internal staff, teams, and community partners.

Responsibilities

• Supports budget management through tracking expenditures across the Undergraduate College, reconciling credit card expenses, processing expense reports and check requests.
• Serves as main point of contact for all ordering requests within the Undergraduate College, including textbooks and curricular materials, office supplies, and catering orders.
• Provides office management and on-ground support for Wheeling campus, assisting with events, room reservations, mail, ordering supplies, maintaining supply inventory, and ensuring office equipment is functional.
• Handles all travel requests and reimbursements related to faculty and staff professional development, on-site conferences, accreditation visits, etc.
• Assists Assistant Dean with grant budget tracking and reporting information.
• Performs other duties as assigned.

Requirements

• H.S. Diploma/GED required; some college and extensive work experience will be considered; Bachelor's Degree preferred.
• 2+ years of excellent customer service experience; comfortable interacting with students, faculty, administrators, and partners.
• 1+ years working in a highly organized, collaborative, and responsive environment, with the ability to problem-solve in an evolving, fast-paced environment.
• 3+ years of demonstrated skills in MS Office (including PowerPoint, Excel, and Word), project management required, and ability to learn new technology systems for purposes such as scheduling, mass communications, data reporting, etc.
• Demonstrates cross-cultural sensitivity and compassion, with an awareness of the needs and concerns of individuals from different cultures.

Nice-to-haves

• Experience in higher education administration or operations.
• Familiarity with grant management processes.
• Knowledge of student registration systems and processes.

Benefits

• Health Insurance benefits
• Retirement benefits
• Paid Time Off
• Educational Benefits