Zurich Insurance - Edina, MN

posted 3 months ago

Full-time - Entry Level
Remote - Edina, MN
Insurance Carriers and Related Activities

About the position

Zurich North America is currently seeking an Underwriting Account Service Associate to join the Middle Markets team. In this role, you will support and collaborate closely with experienced Underwriters in the review and analysis of risks. This position offers a unique opportunity to apply and enhance your research and analytical skills, enabling you to effectively assess risk and advance your career within the insurance industry. At Zurich North America, we prioritize work-life balance and flexibility, which is reflected in our hybrid work model. This model allows employees to perform individual tasks in their preferred locations while also facilitating in-person connections and collaborative activities when necessary. Although this is a hybrid position, the selected candidate will be expected to report to one of our North American office locations, specifically Edina, MN, on occasion. As an Underwriting Account Service Associate, your responsibilities will include reviewing, evaluating, and summarizing risk exposures, controls, loss history, and financial conditions to assist in underwriting decisions regarding submission acceptance or declination. You will follow instructions from Underwriters in various areas such as policy rating, subjective pricing, policy construction, coverages and exclusions, and mandatory forms to ensure accurate quoting and issuance of policies. Additionally, you will provide account servicing support in collaboration with Underwriters and Managers, managing end-to-end servicing processes for new business, renewals, and endorsements for basic to moderately complex business and products. Responding to inquiries—both written and verbal—will be a key part of your role, and you will work closely with assigned Underwriters to support broker, agent, distributor, and customer interactions by providing essential customer service skills.

Responsibilities

  • Review, evaluate, and summarize risk exposures, controls, loss history, and financial conditions to aid underwriting decisions.
  • Follow instructions from Underwriters regarding policy rating, subjective pricing, policy construction, coverages & exclusions, and mandatory forms to accurately quote and issue policies.
  • Provide account servicing support in collaboration with Underwriter and Manager, managing end-to-end servicing processes for new business, renewals, and endorsements for basic to moderately complex business and products.
  • Respond to written and verbal inquiries in a timely manner under close supervision by Underwriter and/or Manager.
  • Work collaboratively with assigned Underwriters to support broker/agent/distributor/customer interactions.

Requirements

  • Bachelor's degree with no prior experience in Administrative, Customer Service, Financial Services, Risk Management, or Insurance OR Zurich Certified Insurance Apprentice with an Associate Degree and no prior experience in the relevant fields OR High School Diploma or Equivalent with 2 or more years of experience in Administrative, Customer Service, Financial Services, Risk Management, or Insurance.
  • Knowledge of data collection and analysis.
  • Experience with Microsoft Office.

Nice-to-haves

  • Knowledge of the insurance industry.
  • Familiarity with processing, rating, and policy management systems used in the insurance industry.
  • Strong verbal and written communication skills.
  • Superior relationship-building and active listening skills with customers and coworkers.
  • Customer service experience.
  • Attention to detail and ability to provide accurate data in a timely manner.
  • Self-directed with the ability to meet deadlines.
  • Multi-tasking skills.

Benefits

  • Comprehensive employee benefits package for employees and eligible dependents.
  • Competitive compensation.
  • Ongoing career development opportunities.
  • Flexible work environment with a hybrid model.
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