Underwriting Associate Operations Account Specialist - National Accounts

$45,000 - $74,200/Yr

Travelers - Centennial, CO

Full-time - Entry Level

Centennial, CO

Insurance Carriers and Related Activities

About the position

Travelers Insurance is seeking an Associate Operations Account Specialist to join our team in Centennial, Colorado. This role is pivotal in collaborating with underwriting and other key business partners to secure and retain the best business for our portfolio. As part of a fast-paced team, you will be responsible for managing multi-state, multi-line accounts throughout their lifecycle, which includes rating, pricing, quoting, and issuing policies, as well as handling related account activities. You will contribute to a positive workplace culture by building and maintaining strong working relationships with business partners and agents, ensuring that we deliver exceptional service to our customers. In this position, you will gain a rich understanding of business processes by leveraging standardized workflows and state compliance guidelines. You will be expected to synthesize multiple sources of information to make sound decisions, exercising critical thinking and decision-making skills to become a trusted advisor, thereby solidifying customer confidence. Your role will make a significant difference to our customers by executing on service level commitments and delivering quality products in a timely manner. Additionally, you will perform other duties as assigned, contributing to the overall success of the team and the organization. At Travelers, we value diversity and inclusion, and we are committed to fostering a workplace where all employees feel valued, respected, and empowered. We are looking for innovative, solution-focused, and resourceful candidates with excellent communication skills who are eager to join us on our journey to be the undeniable choice for our customers and an indispensable partner for our agents and brokers.

Responsibilities

• Manage multi-state, multi-line accounts throughout their lifecycle, including rating, pricing, quoting, and issuing policies.
• Build and maintain strong working relationships with business partners and agents to contribute to a positive workplace culture.
• Leverage standardized workflows and state compliance guidelines to gain a rich understanding of business processes.
• Synthesize multiple sources of information to make sound decisions and exercise critical thinking.
• Deliver quality products in a timely manner while executing on service level commitments.
• Perform other duties as assigned.

Requirements

• Completion of higher education coursework.
• Basic knowledge of Microsoft Suite applications (Word, Excel, etc.).
• Insurance Education/Designations (CPCU, CIC, etc.) is preferred.
• Accountability: Takes ownership and responsibility for actions and outcomes, performance, and results.
• Analytical Thinking and Judgment Decision Making: Identifies current or future problems or opportunities and analyzes information to support sound decision making.
• Embracing Change and Leading Transitions: Remains energized and focused in the face of ambiguity and change.
• Effective verbal, written, and listening communication skills.
• Relationship Management: Provides service excellence to internal and external partners.
• Teamwork: Collaborates in situations where actions are interdependent.
• Values diversity and inclusion, viewing differences as assets to accomplish business goals.
• Continuously develops skills and competencies to reach business goals.
• Customer Focus: Provides service excellence to internal or external clients.
• Time Management: Ability to prioritize and multi-task to meet deadlines.

Benefits

• Health Insurance coverage for employees and their eligible family members from the first day of employment.
• 401(k) retirement plan with dollar-for-dollar matching contributions up to the first 5% of eligible pay.
• Pension Plan that is 100% funded by Travelers.
• Minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program that includes tools, discounts, and resources for wellness goals and caregiving needs.
• Access to free professional counseling services and health coaching through the mental health program.
• Matching Gift and Volunteer Rewards program to encourage community involvement.