Underwriting Associate Operations Account Specialist - National Property

$45,000 - $74,200/Yr

Travelers - Richardson, TX

Full-time - Entry Level

Richardson, TX

Insurance Carriers and Related Activities

About the position

Travelers is seeking an Associate Operations Account Specialist to join our dynamic team. This role is pivotal in collaborating with underwriting and other key business partners to secure and retain the best business for our portfolio. As part of a fast-paced environment, you will be responsible for managing multi-state, multi-line accounts throughout their lifecycle, which includes rating, pricing, quoting, and issuing policies, as well as handling related account activities. You will contribute to a positive workplace culture by building and maintaining strong working relationships with business partners and agents, ensuring that we deliver exceptional service to our customers. In this position, you will gain a rich understanding of business processes by leveraging standardized workflows and state compliance guidelines. You will be expected to synthesize multiple sources of information to make sound decisions, exercising critical thinking and decision-making skills to become a trusted advisor, thereby solidifying customer confidence. Your role will also involve executing service level commitments and delivering quality products in a timely manner, making a significant difference to our customers. We are looking for innovative, solution-focused, and resourceful candidates with excellent communication skills who are eager to learn and grow within the company. You will receive mentorship that will enable you to reach your full potential while working towards achieving business goals and objectives. Join us on our journey to be the undeniable choice for our customers and an indispensable partner for our agents and brokers.

Responsibilities

• Become proficient managing multi-state, multi-line accounts throughout the lifecycle which could include rating/pricing, quoting and issuing policies as well as handling related account activity.
• Contribute to a positive workplace culture by building and maintaining strong working relationships with business partners and agents.
• Gain a rich understanding of business processes by leveraging standardized workflows and state compliance guidelines.
• Synthesize multiple sources of information to make sound decisions.
• Exercise critical thinking and decision-making skills to become a trusted advisor solidifying customer confidence.
• Make a difference to our customers by executing on service level commitments and delivering quality products in a timely manner.
• Perform other duties as assigned.

Requirements

• Completion of higher education coursework.
• Basic knowledge of Microsoft Suite applications (Word, Excel, etc.).

Nice-to-haves

• Insurance Education/Designations (CPCU, CIC, etc.).
• Accountability: Takes ownership and responsibility for actions and outcomes, performance and results.
• Analytical Thinking and Judgment Decision Making: Identifies current or future problems or opportunities, analyzes and synthesizes information to understand issues.
• Embracing Change and Leading Transitions: Remains energized and focused in the face of ambiguity, change or strenuous demands.
• Communication: Demonstrates effective verbal, written, and listening communication skills.
• Relationship Management: Provides service excellence to internal and external partners, delivering an experience that exceeds customer expectations.
• Teamwork: Collaboration in situations when actions are interdependent, and a team is mutually responsible to produce desired results.
• Diversity and Inclusion: Values different backgrounds, experiences, cultures, races, etc. and views those differences as assets to be leveraged to accomplish business goals and objectives.
• Valuing and Developing Talent: Continuously develops skills and competencies that will better enable you and Enterprise Operations to reach business goals.
• Customer Focus: Provides service excellence to internal or external clients.
• Time Management: Ability to prioritize, highly organized, able to multi-task in order to meet deadlines.

Benefits

• Health Insurance: Employees and their eligible family members are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.